Learning new things
Hi, I’m
VISHAL LOBO
Team player
Al Manqaf,AH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
years of professional experience
4
Languages
Work History
IKEA ( AL-Homaizi )
Bistro Coworker
05.2023 - Current
Job overview
- Successfully participated in the commercial build-up team for the opening of an IKEA store in Kuwait
- Responsible for product rack and stacking, ensuring a smooth and organized setup of the store
- Learned to read layouts and designs, contributing to the store's visual presentation and customer experience
- Gained valuable experience in assembling furniture, contributing to the overall functionality and aesthetics of IKEA's displays
- Collaborated closely with visual merchandisers and interior designers to assist in building their catalogs, helping showcase IKEA's products
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Trained new employees on company policies, procedures, and customer service standards
- Managed the Swedish food market section, ensuring it was well-stocked and presented to meet customer demand and quality standards
- Built and maintained courteous and effective working relationships
- Tracking and minimizing food wastage, contributing to cost-efficiency and sustainability goals
- Educating team members about IKEA's commitment to affordability
- Worked with an adaptable and flexible approach, taking on challenges with a positive attitude
- Streamlined operations for increased efficiency by implementing new scheduling and task delegation strategies
- Maintained a clean and organized workspace for optimal productivity and safety
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system
- Educated customers on coffee offers, promoting upselling opportunities and enhancing their overall experience
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about offer updates.
IKEA
Food Department coworker
04.2022 - 05.2023
Job overview
- Successfully participated in the commercial build-up team for the opening of an IKEA store in Bangalore, India
- Provided exceptional customer service to a large volume of customers, approximately 32,000 during the store's opening
- Trained new employees on company policies, procedures, and customer service standards
- Expertly resolved customer complaints and provided effective solutions to ensure high levels of customer satisfaction
- Monitored and reported on customer feedback to contribute to ongoing improvements in service quality
- Unloaded and Stored inventory with meticulous attention to detail
- Opened Boxes of merchandise and materials and restocked designated areas
- Demonstrated extensive knowledge of the food range, allergens, and chemical information in the restaurant and Swedish food market
- Operated the POS terminal and handled cash transactions accurately and securely while maintaining stringent hygiene and cleanliness standards
- Consistently achieved upselling targets by proactively promoting special offers and products to customers
- Followed company Safety and Performance Requirements at all times.
BB Daily
Delivery Executive
Job overview
- Enhanced customer satisfaction by ensuring timely and accurate deliveries
- Maintained high safety standards with regular vehicle inspections and adherence to traffic regulations
- Established strong relationships with clients, leading to repeat business and positive reviews
- Trained new delivery executives on company policies, procedures, and best practices for successful job performance
- Resolved customer issues promptly and professionally, maintaining a positive brand image
- Achieved high on-time delivery rates through careful route planning and time management skills
- Supported fellow team members during busy periods by assisting with additional deliveries when necessary
- Ensured proper handling of fragile items during transport by following appropriate packing guidelines
- Supervised delivery staff and general productivity
- Supported customers via telephone, email, and at sites to handle escalations and product concerns
- Managed resources effectively to avoid unnecessary delivery delays.
Education
T john collegeBengaluru, Karnataka
Bachelor of hotel management
Bharath Matha comp pu collegeKushalnagar, Karnataka
EBAC
Fathima high SchoolKushalnagar, Karnataka
SSLC
Skills
Customer service
Communication skills
Time management
Decision-making abilities
Team Leadership
Crossfunctional collaboration
Microsoft excel
Microsoft word
Leadership
Cashiering
Cash handling
Organizational skills
Inventory control
Microsoft office
Recruiting
Food service
Restaurant experience
Quality Assurance/Quality Control
Training and development
Adaptability and flexibility
Problem-solving abilities
Customer Service Skills
Multitasking abilities
Production Planning
Operations Management
Production Scheduling
Cost Reduction
waste elimination
Workforce Planning
staff development and monitoring
Interviewing
Self Motivation
Multitasking
Active Listening
Time management abilities
Problem-Solving
Adaptability and Flexibility
Time Management
Adaptability
Interests
Accepting Challenges
Investing
Exploring
Timeline
Bistro Coworker
IKEA ( AL-Homaizi )
05.2023 - Current
Food Department coworker
IKEA
04.2022 - 05.2023
Delivery Executive
BB Daily
T john college
Bachelor of hotel management
Bharath Matha comp pu college
EBAC
Fathima high School
SSLC