Vyshnav Rajasekhar

• Handle disruption cases such as flight diversions, denied boarding situations, or flight cancellations.

• Ensure timely solution of passenger services discrepancies related to delays, out station errors, mishandling of luggage, other carrier complaints, etc.

• Communicate flight delays or cancellations with passengers, maintaining transparency and trust.

• Ensure timely departure of flights by supervising boarding gate activities efficiently

• Enhance overall airport efficiency by coordinating effectively with ground staff

• Collaborate effectively with security personnel for safe transit of passengers and luggage

• Being updated on changes to travel regulations and required documentation

• Led timely check-in procedures to facilitate departures in line with schedule

• Monitor security and maintained operational protocols

• Manage team member schedules and work assignments

• Process travel deposit and balance payments accurately, maintaining records of receipt

• Maintained team-oriented atmosphere with open communication and quick conflict resolution

• Estimated costs, generated reports, and maintained detailed records

• Attending regular meeting with OCC, RM Team, MCC, Sales, outstations & higher management

• Changing flight timings & creation of new flights in DCS as per delays.

• Oversaw all passengers handling activities for customer airline including check-in, document verification, pre/post flight activities to ensure efficient & timely processing

• Ensuring passengers have the necessary travel documents till their destination

• Check-in passengers and issuing boarding pass, adding baggage using DCS accurately

• Ensured timely departure of flights by managing pre-boarding & boarding activities at gates efficiently

• Expert regarding all transfer desk duties & responsibilities

• Adhere and apply strict security and safety regulations

• Supported revenue generation efforts through up selling of airline products and services during check-in process.

• Assisted elderly passengers and those with special needs, showcasing empathy and care

• Monitor the aircraft turnaround process, including fueling, cleaning, and catering, to ensure that all activities are completed in a timely and efficient manner.

• Proactively greeting and assisting passenger at check-in counters or through self-service kiosks by resolving all their queries

• Monitor passenger feedback and take appropriate actions to improve customer satisfaction

• Ensure compliance with all applicable policies, procedures, and regulations related to passenger handling and safety

• Act as a liaison between passengers and other airport and airline personnel to resolve issues and ensure a positive customer experience

• Prepared post-flight handling reports and analyzed data to identify areas for improvement and implement corrective actions

• Coordinated and communicated with other airport departments, airlines, and authorities to ensure smooth and seamless passenger flow throughout the airport

• Handle all arrival and departure passenger-handling activities in a professional and customer-focused manner

• Coordinate with various government authorities to ensure compliance with all regulations and requirements