Wadi Othman Ismail
Amman
Summary
Results-driven Food & Beverage Supervisor with 10 years of experience leading restaurant operations and high-performing front- and back-of-house teams. Skilled in team development, staff coaching, performance management, and maintaining high standards of service, quality, and efficiency during high-volume periods. Proven ability to enhance guest satisfaction through proactive relationship management, effective issue resolution, and consistent delivery of exceptional dining experiences. Strong business acumen with a track record of improving operational performance, supporting revenue goals, controlling costs, and motivating teams to achieve organizational targets. Reliable, organized, and hands-on leader committed to developing people, optimizing restaurant operations, and driving sustainable business results.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Food and Beverage Supervisor
Crown Plaza Hotel and Holiday in al Thuraya City
Kuwait
05.2024 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Food and Beverage Team Leader
Intercontinental Hotels Group
Jordan
09.2022 - 05.2024
- Led team in delivering exceptional guest service and enhancing overall customer satisfaction.
- Developed and implemented training programs for staff to improve operational efficiency and service quality.
- Oversaw daily operations, ensuring adherence to hotel standards and procedures for optimal performance.
Food and Beverage Server Waiter
Intercontinental Hotels Group
Jordan
04.2018 - 09.2022
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed dining area efficiently, coordinating with kitchen staff to streamline service flow.
- Trained new team members on restaurant procedures and menu offerings to enhance team performance.
- Implemented upselling techniques, contributing to increased average check sizes through effective product recommendations.
Summer College Training
Intercontinental Hotels Group
Jordan
04.2017 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Hospitalty Diploma - collage
Vocational Training Corporation
Amman, Jordan02-2016
Skills
- Food and beverage
- Hospitality accounting
- Cost control skills
- Organizational behavior
- Personal and professional development intensive scheme
- Effective communication methods course
- Effective sales techniques
- Team management
- Cash handling
Languages
Arabic
Native or Bilingual
English
Professional Working
Personal Information
- Date of Birth: 06/07/2000
- Nationality: Jordanian
Timeline
Food and Beverage Supervisor
Crown Plaza Hotel and Holiday in al Thuraya City
05.2024 - Current
Food and Beverage Team Leader
Intercontinental Hotels Group
09.2022 - 05.2024
Food and Beverage Server Waiter
Intercontinental Hotels Group
04.2018 - 09.2022
Summer College Training
Intercontinental Hotels Group
04.2017 - 10.2017
Hospitalty Diploma - collage
Vocational Training Corporation