Waleed Damra
Summary
A service engineering professional with comprehensive understanding of advanced mechanical and electrical systems. Known for improving system reliability and delivering high-quality maintenance. Highly team-oriented and adaptable, with strong problem-solving abilities, client relationship management and commitment to achieving operational goals, Adept at delivering tailored product demonstrations.
Overview
4
4
years of professional experience
Work History
Senior Service Engineer
Warba Medical Supplies Co.
07.2025 - Current
- Responsible for installation, calibration, maintenance, and technical support of Biochemistry, Hematology, and Urine Analyzer systems across MOH and private healthcare facilities.
- Delivered rapid troubleshooting and field repairs to ensure high equipment uptime and client satisfaction.
- Conducted technical training sessions for biomedical engineers and laboratory personnel, improving user competency and minimizing operational errors.
- Collaborated with sales and applications teams to provide pre- and post-sales technical consultation, strengthening customer trust and retention.
- Ensured compliance with quality standards, manufacturer protocols, and MOH regulations in all service operations.
- Documented service reports, analyzed recurring technical issues, and proposed proactive solutions to enhance equipment reliability.
- Continuously updated technical knowledge and stayed informed on emerging diagnostic technologies and service innovations.
Service & Sales Executive
Warba Medical Supplies co.
09.2023 - 07.2025
- Introduced Biochemistry Machine, Hematology analyzer & Urine analyzers and implemented direct sales strategies with MOH and Private health care facilities
- Ensured Client’s Satisfaction and helped doctors in decision making.
- Focused on building long relationships to create a solid network and pipe line.
- Considered technical points demanded by customers to provide exceptional service.
- Understood competitors’ products and services and built market awareness.
- Up to date with new and upcoming technologies.
Service Engineer
Warba Medical Supplies co.
09.2021 - 08.2023
- Experienced in Biochemistry, immunohematology and integrated urine analyzers.
- Worked also on immunoassay analyzers, histopathology units, hematology machines.
- Exploit the knowledge gained by reviewing manuals.
- Worked efficiently in several teams to accomplish customer satisfaction.
- Organized time to assure punctuality in providing service.
- Worked in advance to avoid malfunctions and breakdowns adequately deliver periodic service.
Education
Bachelor’s Degree - Biomedical Engineering
Al-Ahliyya Amman University
Jordan01.2020
Skills
- Client relationship management
- Efficient Team Working
- Biomedical equipment expertise
- Positive Communication
- Passionate for Industrial knowledge
- Fast Learning
- Field service experience
- Remote support
- Maintenance planning
- Installations expertise
- Equipment maintenance and repair
GENERAL ACTIVITIES
Main Organizer & Team Leader at Arabic Language Olympics Promoter at Info Centre institute Marketing Promoter at Perrier Co.
Personal Information
- Title: Senior Service Engineer
- Nationality: Jordanian
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Senior Service Engineer
Warba Medical Supplies Co.
07.2025 - Current
Service & Sales Executive
Warba Medical Supplies co.
09.2023 - 07.2025
Service Engineer
Warba Medical Supplies co.
09.2021 - 08.2023
Bachelor’s Degree - Biomedical Engineering
Al-Ahliyya Amman University