WALID Bou Nassif
Operations Manager
Kuwait City,KUWAIT
Summary
Advanced Operations Manager offering over 20+ years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Operations Manager
ENASCO GENERAL TRADING
Kuwait City, Kuwait
10.2016 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Managed 10 team members across 3 departments, resulting in approximate $ 1.5 M increase in annual revenue.
- Worked directly with management, CEO, Finance, and Business development department to brainstorm, discuss strategy and mitigate controversial issues.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Setting up and establishing relationships - with Old & New clients and candidates
Senior Food & Beverage Operations Manager
Kuwait Pearls Catering Company
Al Kuwait, Kuwait, Kuwait
01.2013 - 09.2016
- Saved $ 200,000 by implementing cost-saving initiatives that addressed long-standing problems.
- Oversaw daily operations to ensure high levels of productivity.
- Managed on-site evaluations, internal audits and customer surveys.
- Maintained excellent attendance record, consistently arriving to work on time.
- Delivered 60,000 meals to customer in different locations within specific timeframes.
- Increased customer satisfaction by resolving food production and delivery issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked closely with project managers to maintain optimum levels of communication to effectively and efficiently complete projects.
- Developed and maintained courteous and effective working relationships.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Compile and agree on annual business plan with my line managers, and to be responsible for achieving all actions.
- Ensure tariff prices are correct, that all catering services are costed and charged according in accordance with contract.
- Ensure standards across site(s) are in accordance with the Service Level Agreements and Key Performance Indicators
specified in the service contract - Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Increased sales significantly by upselling higher-end products to customers
Head Of Operations
Al-Essa International Group
Kuwait City, Kuwait
10.2009 - 12.2012
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Managed daily operations of food & Beverage and service organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Provided exceptional customer service to customers, increasing customer loyalty by 80%.
- Monitored over 50 employees' day-to-day activities and made plans to rectify issues resulting in high customer satisfaction and budget decrease.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies by executing Marketing Plans and Customer Service, increasing revenue and effectively targeting new markets.
- Tracked and analyzed profitability and key metrics of restaurants establishment to improve overall profitability and bring in new clientele.
Operations Manager
Revera International Catering Center
Kuwait City, Kuwait
08.2007 - 09.2009
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Resolved customer complaints involving food or beverage quality and service.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked closely with Catering Supervisors to maintain optimum levels of communication to effectively and efficiently complete projects.
- Increased customer satisfaction by resolving Food and Service issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Led F&B team in delivery of catering projects, resulting in high customer satisfaction and revenue increase
- Collaborated with Food Production, Sales & Marketing, and Cost control departments to achieve an Increment is sales volume and reduction in costs
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed team of 150+ employees, overseeing hiring, training, and professional growth of employees.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
Education
Certificate of Completion - Project Management Professional
Project Management Institute
USA 12.2021 - Current
Certificate of Completion - Strategic Planning
Learn & Evolve, LLC
USA 09.2021 - 11.2021
Certificate of Completion - Design Strategy
Learn & Evolve, LLC
USA 12.2020 - 02.2021
Certificate of Completion - Strategic Intelligence
Learn & Evolve, LLC
USA 05.2020 - 07.2020
Certificate of Completion - The Spirit of Hospitality
The Educational Institue of The AH&LA
USA 06.1999 - 07.1999
Certificate of Completion - Supervisory Skill Builder
The Educational Institute of The AH&MA
USA 07.1999 - 10.1999
Certificate of Completion - Security Awareness For Everyone Program
The Educational Institute of The AH & LA
USA 06.1999 - 07.1999
Bachelor's degree - Buisness Adminstration
Lebanese American University
Beirut 09.1996 - 09.2000
Skills
Budgeting and forecasting
Project development and life cycle
Risk analysis and management
Cost reduction strategies
Contract Negotiation
Work flow planning
Management information systems
SAP expertise
Collaboration
Self-Motivated
Time Management
Multitasking Abilities
Critical Thinking
Planning and Coordination
Excellent Communication
Teamwork and Collaboration
Business planning
Vendor sourcing
Cost reduction and containment
Operations management
Business Development
Strategic planning
Staff Management
Accomplishments
- Reduced operational expenses by 20% by streamlining branch operations.
- Saved the company $ 250,000 by aggressively negotiating with suppliers.
- Supervised team of 250+ staff members.
- Reduced cost by 18% through implementing strategic procedural changes.
Affiliations
- Project Management Institute
Timeline
Certificate of Completion - Project Management Professional
Project Management Institute
12.2021 - Current
Certificate of Completion - Strategic Planning
Learn & Evolve, LLC
09.2021 - 11.2021
Certificate of Completion - Design Strategy
Learn & Evolve, LLC
12.2020 - 02.2021
Certificate of Completion - Strategic Intelligence
Learn & Evolve, LLC
05.2020 - 07.2020
Operations Manager
ENASCO GENERAL TRADING
10.2016 - Current
Senior Food & Beverage Operations Manager
Kuwait Pearls Catering Company
01.2013 - 09.2016
Head Of Operations
Al-Essa International Group
10.2009 - 12.2012
Operations Manager
Revera International Catering Center
08.2007 - 09.2009
Certificate of Completion - Supervisory Skill Builder
The Educational Institute of The AH&MA
07.1999 - 10.1999
Certificate of Completion - The Spirit of Hospitality
The Educational Institue of The AH&LA
06.1999 - 07.1999
Certificate of Completion - Security Awareness For Everyone Program
The Educational Institute of The AH & LA
06.1999 - 07.1999
Bachelor's degree - Buisness Adminstration
Lebanese American University
09.1996 - 09.2000