Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Waqeeb Ahamed
Customer Service (Remittance Operations Group)
Summary
"Customer service professional with expertise in remittance exchange operations and international banking management. Skilled in customer service, branch oversight, and regulatory compliance. Proficient in problem-solving, operational optimization, and risk management. A strong communicator and collaborator dedicated to delivering exceptional results and driving organizational success."
Overview
3
3
years of professional experience
6
6
years of post-secondary education
11
11
Certifications
3
3
Languages
Work History
Customer Service (Remittance Operations Group)
Al Muzaini Exchange Co K.S.C.C
01.2021 - Current
- Efficiently managed customer inquiries and concerns through adept handling of calls, ensuring prompt resolution and exceptional service delivery to uphold customer satisfaction.
- Provided oversight to a network of 130+ exchange branches, ensuring stringent adherence to operational standards, company policies, and regulatory compliance.
- Exercised authority in approving and resolving technical issues pertaining to transfers within the system, mitigating disruptions and ensuring seamless service delivery.
- Implemented and enforced rigorous compliance protocols, ensuring full adherence to legal statutes and regulatory frameworks governing financial transactions.
- Conducted meticulous banking reconciliation processes, maintaining precise financial records and promptly identifying and addressing discrepancies.
- Streamlined transfer amendment and stop payment procedures, swiftly resolving issues to minimize client transaction disruptions.
- Fostered collaborative relationships across departments, driving operational efficiency enhancements and optimizing overall performance.
- Developed and implemented comprehensive procedures for risk mitigation and fraud prevention, fortifying the integrity of the remittance platform.
- Provided comprehensive training and guidance to team members, instilling a culture of regulatory awareness and fostering accountability.
- Proficiently produced and disseminated correspondence via various channels, including email, letters, and forms, ensuring accuracy and professionalism.
- Cultivated and managed relationships with Foreign Correspondent and Local banks, overseeing closures when deemed nonviable.
- Demonstrated proficiency in transcribing, formatting, and transmitting textual and data-based information with clarity and precision.
- Adhered to Central Bank of Kuwait (CBK) regulations and enforced compliance with company policies and regulations.
- Proactively managed payment recalls under staff error, facilitated deposits coordination with correspondent and local banks, and addressed inquiries from correspondent banks via email and SWIFT system.
- Cultivated strong interpersonal and communication skills, fostering productive relationships with clients, employees, and stakeholders.
- Committed to continuous professional development, actively sharing best practices to enhance team performance and service quality.
- Collaborated with cross-functional teams to develop new strategies for enhancing the overall customer experience.
Bank Teller
Al Muzaini Exchange Company
11.2020 - Current
- Accountable for overseeing day-to-day branch operations and supporting the Senior Manager of Regional Branch Services in managerial and administrative tasks.
- Demonstrated exceptional customer service resulting in heightened client retention and loyalty.
- Implemented time-management strategies to streamline teller operations, optimizing workflow efficiency.
- Actively promoted bank products and services through effective cross-selling techniques, enhancing customer engagement and satisfaction.
- Facilitated special requests such as account closures, cheque orders, vacation club management, and safe-deposit box procedures.
- Managed cash drawer reconciliation, ensuring accuracy in cash transactions, currency handling, and adherence to internal controls.
- Conducted thorough verification of cheques and cash deposits to ensure compliance with banking regulations and internal policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Provided ongoing support, guidance, and training to branch staff, fostering a culture of excellence and professional development.
Education
BBA - Management
The Open University (UK)
04.2018 - Current
Skills
Problem-SolvingTeamworkOrganizational skillsCustomer relationship
Customer Retention Strategies
Industry Expertise
Call Center Operations
Workflow Management
Interpersonal Skills
Quality Assurance
Problem Resolution
Regulatory Adherence
Information Management
Schedule Management
Relationship Management
Communication Proficiency
Training and Development
Risk Mitigation and Fraud Prevention
Cross-Functional Collaboration
Transaction Management
Financial Reconciliation
Compliance Management
Technical Problem Solving
Staff Training and Development
Project Management
Proficient in SWIFT, WUPOS, SYMEX
Certification
Investment Banking (Internship), J P Morgan, 03/2021
Computer Exposure
- SYSMEX
- SWIFT
- WESTERN UNION
- MS OFFICE
- WINDOWS
Conclusion
All the above information furnished is true and I can extend a great deal of support in office-related fields in streamlining the activities of the organization. I hope you will consider my candidature for the applied post in your esteemed organization as per my qualification, experience, and proven abilities.
Personal Information
- Date of Birth: 10/03/99
- Nationality: Indian
Software
Banking software (SYMEX)
Payment processing platforms( SWIFT))
Western Union (WUPOS)
Interests
Volunteer Work
Sports or Fitness Activities
Creative Hobbies
Traveling
Leadership Roles in Clubs or Organizations
Language Learning
Timeline
Customer Service (Remittance Operations Group)
Al Muzaini Exchange Co K.S.C.C
01.2021 - Current
Bank Teller
Al Muzaini Exchange Company
11.2020 - Current
BBA - Management
The Open University (UK)
04.2018 - Current