Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic
Wedad Bahaa

Wedad Bahaa

Al Fahahil,Al Aḩmadī

Summary

Driven and adaptable with knack for streamlining processes and enhancing workflow. Proficient in problem-solving and communication, ensuring seamless operations and team collaboration. Eager to leverage skills to make significant impact in my new career.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Junior Store Operations Specialist

ZARA, AZADEA
Kuwait , Fahaheel
08.2023 - Current
  • Coordinated logistics activities, ensuring prompt delivery of goods.
  • Assisted in inventory control, reducing stock discrepancies.
  • Delivered top quality customer service by addressing client concerns promptly.
  • Maximised staff performance by establishing clear, measurable key performance indicators.
  • Explored alternative solutions to address operational challenges efficiently and optimise performance.
  • Met customer demands, providing seamless order fulfilment and timely delivery.
  • Adhered to health and safety guidelines for safe working environment.

Cashier

ZARA , AZADEA
Kuwait , Fahaheel
11.2021 - 07.2023
  • Trained new cashiers on store policies and procedures to maintain standards and organised workspace to ensure efficient service.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Managed queue effectively during peak hours for seamless checkout process with an efficient use of the POS,
  • Completed opening and closing procedures each day, maintaining accurate records.

Sales assistant

ZARA , AZADEA
Kuwait, Fahaheel
05.2018 - 11.2021
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Trained new staff members, fostering a supportive working environment.
  • Elevated store atmosphere by guaranteeing displays stay organised and visually appealing.
  • Maintained knowledge of products and features to provide recommendations to customers.

Education

GCSEs - Commerce

PAS
Kuwait
09.2013 - 06.2016

Skills

  • SQL and database querying
  • Training and Development
  • Operation control
  • Microsoft Office proficiency
  • KPI's implementation
  • Task delegation
  • Compiled operational data and prepared reports
  • Fostered a positive work environment, promoting employee satisfaction
  • Maintained communication between departments

Languages

English
Fluent
Arabic
Fluent

Certification

Appreciation certificates from ZARA & Linkedin learnings.


Accomplishments

    5 years completion in ZARA certificate.

Timeline

Junior Store Operations Specialist

ZARA, AZADEA
08.2023 - Current

Cashier

ZARA , AZADEA
11.2021 - 07.2023

Sales assistant

ZARA , AZADEA
05.2018 - 11.2021

GCSEs - Commerce

PAS
09.2013 - 06.2016

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Wedad Bahaa