Wessam El Ghoul
Hawalli,Kuwait
Summary
Dynamic Bilingual Customer Service Representative with 1 year of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Arabic. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Agent
Ooredoo
Mirqab, Alsoor St. , Ooredoo Tower, Kuwait - Tel : 121
09.2022 - 01.2023
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Product Handler
Tawlate - Tel: + 965 9739740
Shuwaikh, 34 st, Tawlate warehouse, Kuwait
11.2021 - 02.2022
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Measured dimensions of finished pieces for conformance to specifications.
- Worked fast to complete tasks and meet daily deadlines.
- Organized inventory systematically for easy access.
Customer Service Agent
Us Polo - Tel: +965 22268632
Al Rai , avenus Mall, Kuwait
07.2021 - 10.2021
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Updated account information to maintain customer records.
Education
High School Diploma -
AlWataniya School - Grade 12
Kuwait, Hawally, Block 7 St. 306 09.2019 - 06.2020
AlWataniya School - Grade 11
Kuwait, Hawally, Block 7 St. 306 10.2018 - 06.2019
AlWataniya School - Grade 10
Kuwait, Hawally, Block 7 St. 306 10.2017 - 06.2018
AlWataniya School - Grade 9
Kuwait, Hawally, Block 7 St. 306 10.2016 - 06.2017
Skills
Empathetic and genuine
undefinedTimeline
Customer Service Agent
Ooredoo
09.2022 - 01.2023
Product Handler
Tawlate - Tel: + 965 9739740
11.2021 - 02.2022
Customer Service Agent
Us Polo - Tel: +965 22268632
07.2021 - 10.2021
High School Diploma -
AlWataniya School - Grade 12
09.2019 - 06.2020
AlWataniya School - Grade 11
10.2018 - 06.2019
AlWataniya School - Grade 10
10.2017 - 06.2018
AlWataniya School - Grade 9
10.2016 - 06.2017
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