Wilma Basalo

Delivered comprehensive administrative support to Commercial Director and Sales Team.

Prepared, reviewed, and maintained contracts and tender documents to ensure compliance.

• Participated in tender bidding processes and assisted in contract negotiations.
• Managed communications and coordinated with internal departments for project alignment.
• Processed and updated client agreements and service contracts meticulously.
• Maintained accurate records of agreements within company systems.
• Supported preparation of tenders, quotes, and associated documentation efficiently.
• Provided general administrative assistance, including scheduling and organising senior management meetings.
• Handled sensitive client information with strict confidentiality boosting trust relationship with clients.

• Provided comprehensive administrative support to CEO and Managing Partners.
• Coordinated meetings and managed schedules to optimise time management.
• Ensured timely completion of visa and residency formalities with Legal Department.
• Arranged travel and accommodation for meetings, conferences, and seminars.
• Reported project activities using Asana to top management, following up on overdue tasks.
• Obtained Management approval for agreements, transactions, and payments as required.
• Conducted research and analysis tasks to support organisational objectives.

• Managed corporate sales accounts for local and export customers to build strong relationships.
• Reported to Sales Director on strategic sales plans aimed at achieving targets.
• Presented statistical reports based on trend analysis to project monthly, quarterly, and yearly sales targets.
• Coordinated activities across Customer Service, Design Department, Accounting, Production, and Logistics operations.
• Addressed customer inquiries and resolved complaints related to quality issues.

• Led production control section operations, reporting directly to Production Control Lead.
• Generated work orders using IBM Maximo for effective task allocation.
• Assisted in processing and distributing work orders to relevant work groups.
• Compiled reports and statistical data for management via Maximo.
• Guided customers through work order processes, ensuring document accuracy.
• Inspected documentation compliance with company policies before service provision.
• Managed incoming calls and inquiries from prospective clients.
• Ensured products and services met internal and external expectations.

• Registered patient information using MC4 software to ensure accuracy.
• Coordinated and monitored referral programmes for military and eligible patients.
• Liaised with contracted host nations’ medical facilities for efficient referrals.
• Prepared medical documentation for external referrals, arranging timely transportation.
• Delivered daily pre-departure briefings on local customs and conduct expectations.
• Managed phone calls and emails, providing admission information to patients.
• Optimised customer service experience for all USAHC patients.
• Compiled reports submitted to Patient Lead for review.

• Served as primary point of contact for MWR Tour programme, ensuring effective communication with MWR Management and CORs.
• Executed daily oversight and reporting for MWR Tours satellite office operations.
• Assisted Lead in training new tour staff on policies and procedures for programme execution.
• Assigned tour guides to destinations, developed schedules, and provided guidance for office staff.

• Provided escort service assistance to authorised military personnel for local travel destinations.
• Ensured compliance with internal operating procedures during execution of approved tours.
• Handled telephone inquiries and welcomed visitors, delivering pertinent information.
• Monitored quality, safety, and environmental standards in adherence to company and Host Nation regulations.

• Coordinated operational support activities across departments to resolve administrative issues.
• Managed Salespeople’s box requirements, including documentation and designer scheduling.
• Operated software database, analysing Job Orders for accuracy and completeness.
• Maintained precise records for customer transactions, creating data ledgers in the system.
• Addressed customer queries promptly and professionally.
• Prepared meeting minutes for Sales and drafted correspondence for customers.
• Assisted Planning Manager with order scheduling using CTI-based software.
• Verified Job Orders for compliance with standards before Corrugators’ processing.

• Coordinated F&B events by preparing event sheets and venue layouts.
• Liaised with departments to ensure seamless function execution.
• Composed letters, memos, and faxes based on directives from F&B leadership.
• Prepared monthly payroll for the F&B department with accuracy.
• Assisted in compiling data for F&B report preparation.
• Streamlined information flow between F&B team members.
• Guided visitors through Club events and directed inquiries effectively.
• Organised weekly and monthly schedules for F&B staff.