WISSAAM LADJOHOUNLOU
Kuwait City
Summary
Dynamic and accomplished full-time Engineer with a robust background in telecommunications and NOC (Network Operations Center) engineering. Possessing expertise in Troubleshooting and maintaining complex mobile networks. I've demonstrated excellence in roles demanding fault management, incidence response. Simultaneously, I serve as a passionate part-time Lecturer specializing in Engineering and Mathematics, harnessing more than two years of experience. This multifaceted proficiency allows me to seamlessly fuse practical industry acumen with academic rigor, elevating both professional and educational realms.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Part Time Lecturer
Institut Universitaire du Benin - IUB
Cotonou
2022.01 - Current
- Delivered lectures to undergraduate in Computer Science & Engineering classes of varying sizes.
- Developed syllabi, lesson plans and lecture materials for courses taught.
- Provided guidance to students on course selection, career planning, and other educational matters.
- Organized study groups and provided additional instruction outside of the classroom as needed.
- Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
- Involved in departmental activities such as curriculum development, faculty meetings, advising sessions.
- Served as a guest lecturer at other universities or organizations when requested.
- Delivered course lectures using modern technology to enhance student comprehension.
- Used exams, quizzes and projects to assess how well students grasped learning material and concepts.
- Assigned grades based upon student performance in class assignments and exams.
Network Operations Centre (NOC) Engineer
IHS Towers
Kuwait City
2018.11 - Current
- Proactively monitor and maintain the health and performance of IHS network infrastructure, ensuring uninterrupted service availability and optimal performance
- Adherence to ITIL processes, ensuring the meeting of SLAs/KPIs and achieving a network availability SLA of over 99.9% ensuring accuracy, and identifying key insights for decision-making purposes
- Validated multi-Vendors OT Remote Monitoring System such as Asentria, Grafana, Remedy BMC, using sensors in different entities on site to collect data, Remedy tickets handling & Audit, Analysis of Network performance in terms of power infrastructure data, network Outages & SLA breached cases
- Follow up the power availability in terms of on grid power failure to ensure standby diesel generator or backup batteries are available
- Handle and resolve network incidents, perform troubleshooting, and conduct root cause analysis to prevent re-occurrence
- Collaborate with cross-functional teams to implement network changes, upgrades, and configurations based on customer requirements and industry best practices
- Participate in the on-call rotation, providing 24/7 support and responding to network emergencies
- Ensure adherence to SLAs and KPIs, delivering timely incident resolutions and meeting performance targets
- Create outage reports, network availability and outage reporting, with a track record of maintaining high system uptime and availability
- Monitoring TTs lifecycle performance, this includes ensuring timely creation of TTs, and ensuring proper escalations and proper closure with RCA
Core Network Operator, NOC
NTG Clarity, Zain KW
2016.05 - 2018.06
- First level support to core mobile network entities like HSS, MSS, IMS, UGW (SGW, PGW), USN (MME, SGSN) :- Monitored and maintained the Zain Core Network infrastructure, ensuring high availability, performance, and security
- Manage and maintain the monitoring system related to above entities like U2000(HUAWEI), NAC08 (NSN), SWITH COMMANDER, PRTG Graph, EMC Smart, etc
- Resolve first level alarms and problems using appropriate tools and escalate the required to second level within time frame
- Handling customer complaints from customer care and different other teams, through trouble tickets, emails and phone calls
- Responded to and troubleshoot network incidents, performing root cause analysis and implementing necessary resolutions
- Fault handling and escalations (Identifying and responding to faults on Zain Systems and Networks, liaising with 3rd party suppliers, handling escalation through to resolution).
- Manage and maintain the monitoring system related to above entities like U2000(HUAWEI), NAC08 (NSN), SWITH COMMANDER, PRTG Graph, EMC Smart, etc
- Responded to internet related issues and Handled customer complaints with empathy and composure
- Contributed to the development and documentation of network monitoring processes, procedures, and best practices
- Configured IP assignment, core network configuration, and DNS setup for new users
- Monitored status of tickets and provide regular status updates to internal customers during incidents
- Supported global network users with connectivity, VPN connectivity, and access issues., roaming issues
Network Engineer, NOC
Isocel Telecoms
2015.11 - 2016.02
- Monitored and maintained network infrastructure to ensure the availability and reliability of services to customers
- Participated in on-call rotations to provide 24/7 network support and emergency response
- Proactively identified and resolved network alarms, alerts, and system failures, minimizing downtime and ensuring uninterrupted network services
- Handled network incidents and service requests within established SLAs, ensuring timely resolution and minimal impact on operations
- Configured and maintained network devices including routers, switches, and firewalls
- Provided technical support to end-users, resolving network connectivity issues and assisting with network-related inquiries
Field Support Engineer
Freelance
2014.08 - 2015.09
- Provided IT Support to Clients in Accra & Cotonou about System configuration, laptops and printers among others in order to ensure appropriate work of these tools per business area
- Collaborated with remote teams to ensure successful implementation of technical solutions
- Assisted in the development of customer service training materials, and conducted technical training sessions for customers
- Designed and implemented fiber optic infrastructure, including cable routing, splicing, and termination
- Performed fiber optic testing using OTDRs, power meters, and other industry-standard equipment
- Provided guidance on installing and integrating new hardware components and software to remote clients
- Provided excellent client support via telephones and e-mail including return of both customer and internal calls, email and inquiry with urgency
- Monitoring of clients and fellow students computer for viruses and applying remedy's as needed
- Configured network settings according to customer requirements.
- Responsible for customer premise equipment configuration and support - Ubiquiti base stations, CPEs and wireless routers
- Troubleshooting printer and internet connectivity issues firewalls and proxy connectivity issues
- Provided technical training and support to clients and end-users, facilitating smooth system operation and maintenance.
Education
Bachelor of Science - Telecommunications Engineering
Kwame Nkrumah University of Science & Technology
07.2014
Skills
- TCP/IP
- Technical Troubleshooting
- Ability to multitask
- Analytical thinking
- Engineering Services Processes
- Network Monitoring Tools
- IP Routing
- Online Lectures
- Class Instruction
- Student Counseling
- Interactive Teaching And Learning
- Faculty Meeting Participation
- In-Class Lectures
- School Curriculum Evaluation
- Student Assessments
- Powerpoint
Affiliations
Active member of Kuwait Society of Engineers - KSE
Certification
- Member of Kuwait Society of Engineers - KSE
- CCNA (Cisco) Certified
- FOA Certified
Additional Information
Design a Tool to facilitate and ease logging in/out of Field teams to Sites, Design a VHF Wireless Energy Harvesting To charge Mobile Phones, Assist in Installation of fiber cable at GCNET, Ghana
Languages
- English
- French
Languages
English
First Language
French
Proficient (C2)
C2
Timeline
Part Time Lecturer
Institut Universitaire du Benin - IUB
2022.01 - Current
Network Operations Centre (NOC) Engineer
IHS Towers
2018.11 - Current
Core Network Operator, NOC
NTG Clarity, Zain KW
2016.05 - 2018.06
Network Engineer, NOC
Isocel Telecoms
2015.11 - 2016.02
Field Support Engineer
Freelance
2014.08 - 2015.09
Bachelor of Science - Telecommunications Engineering
Kwame Nkrumah University of Science & Technology
- Member of Kuwait Society of Engineers - KSE
- CCNA (Cisco) Certified
- FOA Certified
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