Summary
Overview
Work History
Education
Skills
Interests
Timeline
Yaqoub Ahmad

Yaqoub Ahmad

Digital Marketing Specialist
Qairawan

Summary

A Hardworking, enthusiastic, motivated, and cultured individual. An expert in customer service, social media management and marketing. Quick learner as I possess a high level of learning any operating systems whether banks, retail, aviation…etc. despite the shortcomings in my education, I make it up for my rich experience as an individual in the private sector. As for the time being I'm pursuing my bachelor's degree in marketing and business. Experienced with training, educating and motivating staff. objective Seeking Mid-level/Executive positions with considerable advancement opportunities in which I can apply my technical, interpersonal skills and strategic expertise. To create short and long-term impact through added value, differentiated leadership and expertise alongside a driven team of a premier establishment. I started working at the age of 17 part-time with the MGRP summer program to motivate the youth to get involved with the private sector. And had the chance to experience volunteer with LOYAC from 2009-2010. I started my banking career with NBK in 2012 and ever since I worked with ABK, GBK and CBK. I have rich banking and customer service experience and now getting into digital marketing and social media management and seeking new prospects. Skilled Marketing Specialist driven to develop successful campaigns and product marketing plans that satisfy clients and meet demanding objectives. First-rate attention to detail and creative mindset.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Marketing Specialist

IKEA - Al Homizi
Kuwait City
05.2023 - Current
  • Identified appropriate marketing channels and targeted customers for campaigns.
  • Monitored trends in social media, industry, and competitive landscape to create new material.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
  • Designed and implemented advertising and public relations activities.
  • Met with vendors to assess products, inquire about services and negotiate prices.
  • promote an open and collaborative climate and act as an internal and external ambassador in the Kuwait market.
  • Ad-hoc and administrative tasks as and when required by the management.
  • Establish and maintain a good network of contacts with tenants, government agencies, charity/volunteer organizations, corporate organizations, and other related parties for collaboration in marketing activities.

CSR

Credit Information Network Company, Ci-Net
11.2019 - Current
  • Business to Business: I handle our subscriber's commercial, and consumer (local banks, financial institutions, and companies who provide instalments) and tend to their needs whether it’s training or helping them with technical issues regarding our Ci-Net system
  • Also, I handled the marketing and social media management of the company and created and established the social media policy and marketing and communication procedures, handled budgeting and communications with creative agencies, PR and media coverages for our participation in events
  • Business to Customer: I handled walk-in customers responding to their credit report inquiries, guiding them through the information provided in the report, and handling their issues and complaints.

Commercial Bank of Kuwait
01.2018 - 10.2019
  • Handling inbound customers and assisting them with their inquiries as I moved to the E-care unit where I handled customers' inquires through social media channels plus WhatsApp
  • Handling Twitter, Instagram and Facebook and other relevant platforms
  • Engages in social media presence creation on new and emerging social media platforms
  • Creates dynamic written, graphic, and video content
  • After gaining extensive knowledge in handling social media channels with the E-care, I was rotated to the contact centre's new section, the live chat team.

Senior customer service representative

Gulf Bank
11.2014 - 12.2016
  • Head teller” for a year and a half and I have a strong background dealing with customer issues, AML, new accounts, KYC, supporting the operations manager in the branch, dealing with junior staff by checking their daily cash reports and other tasks that require my attention
  • Furthermore, I had my training around every operation aspect dealing with branch issues.

Teller

Ahli Bank of Kuwait
08.2014 - 10.2014
  • Providing banking services to customers by handling operations and the completion of transactions efficiently and accurately while giving the image of professionalism and courteousness in all interactions with customers, with a commitment to standards always.

Call Center Agent

National Bank of Kuwait
07.2012 - 04.2014
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Sells additional services by recognizing opportunities to up-sell accounts, and explaining new features
  • Updates job knowledge by participating in educational opportunities
  • Enhances Organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Customer Service Representative

Zain
01.2011
  • Handling high volume of inbound customer calls to service them with quality, resolving billing enquiries, explaining products and services, and troubleshooting service equipment issues.

Services Agent Trainee

National Aviation Services Com
11.2010 - 07.2011
  • Handling passengers’ reservations and providing excellent customer service
  • Answer customers’ questions and provide information on procedures or policies
  • Responsible for the Safety, Security & Quality of the function/ Task performed
  • Responsible for exercising due diligence towards the Health & Safety of self & others in the organization and environmental protection.

Host

Al Shaya Group, P.F. Chang’s
01.2009
  • Responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service.

Education

Bachelor of Arts - Marketing

Arab Open University, Kuwait
07.2021 - Current
  • Continuing education in marketing.
  • Develop my understanding of why customers buy and how marketers can influence their buying.
  • Learn how the latest marketing trends and emerging practices, such as social and environmental sustainability, are applied in different contexts.
  • Incorporate marketing as part of a qualification that covers other aspects of business and management or computing and IT.

Professional Diploma - Digital Marketing

Digital Marketing Institue
03.2023 - 03.2023

High School Diploma -

Awzaie High School, Kuwait
09.2006 - 06.2008

Skills

    Fact checking

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Interests

Video games

Current events

Music and movies

Social events

Pets

Comics and Japanese manga

Timeline

Marketing Specialist - IKEA - Al Homizi
05.2023 - Current
Digital Marketing Institue - Professional Diploma, Digital Marketing
03.2023 - 03.2023
Arab Open University - Bachelor of Arts, Marketing
07.2021 - Current
CSR - Credit Information Network Company, Ci-Net
11.2019 - Current
- Commercial Bank of Kuwait
01.2018 - 10.2019
Senior customer service representative - Gulf Bank
11.2014 - 12.2016
Teller - Ahli Bank of Kuwait
08.2014 - 10.2014
Call Center Agent - National Bank of Kuwait
07.2012 - 04.2014
Customer Service Representative - Zain
01.2011
Services Agent Trainee - National Aviation Services Com
11.2010 - 07.2011
Host - Al Shaya Group, P.F. Chang’s
01.2009
Awzaie High School - High School Diploma,
09.2006 - 06.2008

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Yaqoub AhmadDigital Marketing Specialist