Yasin Mohammed
Marketing
Jleeb Al Shouwk
Summary
Focused Operations Director with tangible achievements in improvement and change management. Experienced in leading teams towards achieving KPIs. Industrious professional with advanced customer facing skills and committed to service excellence. Proven manager of people with measurable results in creating successful teams..
Overview
3
3
years of professional experience
3
3
Languages
Work History
Operations Specialist
GetCari
02.2024 - Current
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
Logistic Coordinator
TrySedalia
02.2023 - 10.2023
- Kept in regular contact with delivery drives to maintain updated on order statuses and promptly communicate to customers in case of any shipment delays.
- Directed daily operations to achieve maximum efficiency and productivity.
- Coordinated and adjusted delivery schedules to match order volumes, minimising freight delays.
- Gave directions to drivers to help in finding client's addresses.
- Confirmed drivers had proper instructions to perform duties safely.
- Monitored schedules to confirm drivers performed stops correctly and on time.
- Answered mailed, emailed, telephoned and in-person requests for service and information.
Operations Officer
Yahaal
07.2021 - 01.2023
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Managed internal operational standards and productivity targets.
- Compiled training materials for new employees and tracked skill development.
- Handled administrative requirements, maintained records and submitted operational reports.
- Identifying problems and providing solutions
- Dispatching of orders to driver
- Handling drivers and assisting them with delivery
Customer Service/Data Entry Operator
Petite ( E-Commerce )
02.2021 - 05.2021
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
- Guided customers through returns and refund protocol to streamline processes.
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
Education
BBA - Marketing
Arab Open University
Higher Secondary School Certificate - Commerce
Integrated Indian School
Secondary School Certificate - Science
Pakistan English School And College
Skills
Management expertise
Microsoft Excel
Knowledge of Microsoft Software
Ability to handle pressure
Logistics expertise
Multitasking Abilities
Delivery coordination
Warehouse coordination
Negotiation
Distribution issue resolving
Supply chain management
Coordination
Timeline
Operations Specialist
GetCari
02.2024 - Current
Logistic Coordinator
TrySedalia
02.2023 - 10.2023
Operations Officer
Yahaal
07.2021 - 01.2023
Customer Service/Data Entry Operator
Petite ( E-Commerce )
02.2021 - 05.2021
BBA - Marketing
Arab Open University
Higher Secondary School Certificate - Commerce
Integrated Indian School
Secondary School Certificate - Science
Pakistan English School And College
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