Yedhu Vijayan

Work History

Gastronomica

Kuwait

01.2023 - Current

Oversees IT operations.
Leads team of IT staff.
Designs and implements IT strategies and infrastructure.
Identifies and eliminates security risks.
Analyzes business requirements for IT needs and systems.
Evaluates IT operations with regard to established goals.
Communicates within IT team and across departments as needed.
Assesses need for new equipment and software.
Prepares progress and budget reports for upper management.
Hires new members of IT staff.
Builds and maintains relationships with outside vendors.
Manages company help desk.
Contributes to team effort by accomplishing related results as needed.
Developed strong communication and organizational skills through working on group projects
Adaptable and proficient in learning new concepts quickly and efficiently
Demonstrated a high level of initiative and creativity while tackling difficult tasks

Gastronomica Middle East

Kuwait

03.2017 - Current

Manage information technology and computer systems
Plan, organize, control and evaluate IT and electronic data operations
Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of data, network access and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time
Audit systems and assess their outcomes
Preserve assets, information security and control structures
Handle annual budget and ensure cost effectiveness
Oversees all help desk activities at the regional level.
Responds to escalated help desk issues.

Gastronomica Middle East

Kuwait

01.2015 - 02.2019

Configured hardware, devices and software to set up new work stations for employees.
Coordinated with systems partners to finalize designs and confirm requirements.
Aligned office departments and increased inter-department communication and data sharing.
Patched software and installed new versions to eliminate security problems and protect data.
Helped streamline repair processes and update procedures for support action consistency.
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Removed and replaced malfunctioning components to correct hardware problems.
Completed installation of SAP ERP across all the regions
Completed MICROS upgradation for all the middle east region.
Migration of exchange server to cloud.
Ensure completion of projects in a timely manner and within the budget limits.
Manage official correspondence and interact with contractors and project executors.
Evaluate, assets and improvise chain of command and protocol to ensure smooth execution of the project.
Ensure compliance of the project with the established standards and procedures of the company.
Maintain and update project related databases in a timely manner.
Maintain and manage inventories.
Enforce work standards in with the best practices, standards and procedures of the company.
configuring computer hardware operating systems and applications;
monitoring and maintaining computer systems and networks.
Testing and evaluating new technology;

M.H. Alshaya Co. W.L.L.

Kuwait

07.2012 - 01.2015

Escalation of developmental issues to development team
Installed and configures Windows XP, Windows 2000,windows 2008, professional and FTP database servers and proxy servers
Planned, scheduled and executed all the stages of IT projects in the retail stores.
Installed and configured user settings and application maintenance based on user requirements
Worked with routers, hub and switch and troubleshooting hardware on need basis
To create and implement standards and guidelines for operations.
Monitored servers, all applications and services (FTP, Mail) continuously
Performed preventive maintenance on servers regularly
To support daily operations and help development team to resolve issues
To provide functionality and technical support to the MICROS and FMC application system with the objective of ensuring user requests on MICROS functionalities are serviced on time and that a high level of data integrity is maintained at all times.
To plan and implement of various new software’s also to budget the cost incurred in it.
To prepare Functional specs, test cycles and test cases To test the standard oracle and custom solutions Application and maintenance of software to all retail divisions Trouble shooting and testing.
Provides direct support to users, including troubleshooting complex problems to ensure 100% uptime

Key Information Technology (L.L.C.)

دبي

04.2010 - 06.2012

Responsible for conducting quality assurance testing of Micros systems
Handle responsibilities of developing training materials to guide Installers Perform the tasks of providing quality products by gathering the requirements of Retail Industries
Application, Installation, Maintenance, training and support for Micros 3700,9700 FMC systems all across the region
Responsible for all in-bound sales inquiries and outbound calls to warm prospects
Provide technical expertise to architect or assist in Point of Sale Solutions for business owners and operators.
Develop proposals for new systems, software, technical support and supplies
Act as the focal point for external inquiries from customers and re sellers pertaining to product/service related questions.
Monitor and follow up on all email and web sales leads.
Provide technical descriptions, discussions, and comparisons so customer understands clearly what our solutions have to offer.
Managed quarterly releases and production deployments and provided on-call support.
Provided on-call support and collaborated with Business users in troubleshooting, resolving Micros issues and identifying enhancement opportunities.
Configured and administered Micros 3700 and 9700
Developed Databases in Micros and FMC for different customers according to there requirement in the entire Middle east.