YEDHU VIJAYAN
Regional Manager IT
Kuwait,KU
Summary
Dynamic Regional Manager with a proven track record at Gastronomica Middle East, driving digital transformation and enhancing operational efficiency. Expert in ERP and POS implementation, achieving a 31% reduction in food waste through AI-driven solutions. Adept at cross-functional leadership, fostering innovation to elevate customer engagement and optimize workflows.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Manager, Information Technology
Gastronomica Middle East
10.2022 - Current
- Led technology strategy for 150+ F&B locations across six countries
- Spearheaded AI-driven forecasting and inventory management, reducing food waste by 31% and improving gross margins by 4.5%
- Developed an integrated data architecture, consolidating fragmented systems into a unified analytics ecosystem, improving EBITDA by 5.2%
- Designed scalable IT infrastructure that supported 45+ new store openings without operational disruptions
- Established governance frameworks to standardize technology operations and enhance customer experience
- Led the digital transformation roadmap for finance, marketing, HR, and supply chain departments, implementing tailored solutions to optimize workflows and enhance data-driven decision-making
- Headed the rollout of cloud-based digital platforms for workforce management, customer engagement, and automated reporting, reducing manual effort by 60%
- Developed omnichannel digital ordering solutions integrating POS, online platforms, and loyalty programs, driving a 20% increase in customer engagement
- Deployed AI-powered chatbots and analytics tools to improve customer support and sales forecasting, leading to a 12% increase in revenue from targeted promotions
- Managed end-to-end implementation of CRM and marketing automation tools, enabling personalized customer journeys and increasing repeat business by 18%
- Built and executed digital transformation strategies for marketing, finance, HR, and operations, aligning digital initiatives with departmental goals
Assistant Manager Information Technology
Gastronomica Middle East
03.2017 - 09.2022
- Led SAP B1 deployment across 120+ locations, standardizing financial and operational reporting
- Created data integration frameworks improving profitability reporting accuracy by 28%
- Developed real-time food cost tracking and analytics dashboards for C-suite decision-making
- Upgraded in-store technology infrastructure, increasing system reliability from 92% to 99.7% uptime
- Designed a digital procurement strategy integrating ERP, vendor management, and automated approval workflows, cutting procurement cycle time by 40%
- Implemented real-time analytics for restaurant performance, enabling managers to make instant, data-driven decisions, improving sales and efficiency
- Spearheaded automation of financial reconciliations, reducing errors and manual workload by 50%
Technical Support Engineer
Gastronomica Middle East
01.2015 - 02.2017
- Managed SAP ERP implementation, integrating finance, supply chain, and HR functions
- Upgraded MICROS POS across 85+ locations, improving order processing efficiency
- Migrated IT infrastructure to cloud, reducing maintenance costs by 37% and increasing system reliability
- Developed IT training modules for store managers and staff, enhancing digital literacy and adoption of new platforms
Technical Support Engineer
M.H. ALSHAYA CO.
08.2012 - 01.2015
- Company Overview: Kuwait
- Led MICROS POS deployments for multiple F&B brands within Alshaya’s portfolio
- Developed IT SOPs for new store openings, reducing deployment time by 40%
- Streamlined troubleshooting processes, decreasing average issue resolution time from 48 to 6 hours
- Assisted in the implementation of loyalty programs and integrated payment solutions, enhancing customer retention strategies
- Kuwait
Product Specialist – Micros
KEY INFORMATION TECHNOLOGY
04.2010 - 07.2012
- Company Overview: UAE
- Implemented MICROS POS solutions for 40+ high-volume restaurants in the MENA region
- Provided consultative support to optimize technology solutions based on business models
- UAE
Education
MBA -
University of Karnataka
IndiaBBA -
University of Kerala
IndiaSkills
- Enterprise F&B Technology Stack
- Digital Transformation Strategy & Implementation
- Multi-location Technology Operations
- ERP & POS Implementation (SAP, Micros)
- Cross-functional Leadership
- Vendor Management & Negotiation
- AI & Data Analytics for Business Intelligence
- Business Process Automation & Optimization
- Food Cost & Inventory Management Systems
- Operational Analytics & Reporting
- IT Governance & Security Compliance
- Strategic Technology Planning for Departments
- Customer-Centric Digital Innovation
Signature Achievements
- Led digital transformation for 36 F&B brands across six countries.
- Developed AI-powered demand forecasting, generating $3.2M in annual savings.
- Implemented a food cost management platform, improving gross margins by 3.8%.
- Designed integrated data architecture connecting marketing, finance, and operations.
- Successfully delivered 80% of technology projects ahead of schedule while scaling operations.
- Built a cross-departmental digital strategy aligning IT solutions with operational and financial goals.
- Developed a real-time customer sentiment analysis tool, improving marketing campaign efficiency by 25%.
- Launched an integrated workforce management system that improved employee productivity by 15%.
- Spearheaded the implementation of AI-driven insights for customer segmentation and loyalty program optimization.
Certification
- PMP
- ITIL
- Scrum Master
Languages
French
First Language
Timeline
Regional Manager, Information Technology
Gastronomica Middle East
10.2022 - Current
Assistant Manager Information Technology
Gastronomica Middle East
03.2017 - 09.2022
Technical Support Engineer
Gastronomica Middle East
01.2015 - 02.2017
Technical Support Engineer
M.H. ALSHAYA CO.
08.2012 - 01.2015
Product Specialist – Micros
KEY INFORMATION TECHNOLOGY
04.2010 - 07.2012
MBA -
University of Karnataka
BBA -
University of Kerala
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