YEHYA MOHAMMAD
Hyderabad
Summary
Detail-oriented professional with strong communication and project management skills. Demonstrated success in managing multiple priorities efficiently within fast-paced environments. Proactive in identifying and resolving issues, with a focus on optimizing processes and aligning with team goals to drive success.
Overview
2
2
years of professional experience
Work History
ACCOUNTANT
THE NEXT LEVEL ALUMINIUM COMPANY
07.2024 - Current
- Conducted financial statement analysis and identified areas for improvement, resulting in a 10% increase in revenue for a client.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Reduced outstanding accounts receivable by developing and enforcing stricter credit control policies.
- Provided journal entries and performed accounting on accrual basis.
- Evaluated individual and team business performance and identified opportunities for improvement
- Addressed customer questions and concerns regarding products and services
- Managed inbound and outbound customer service calls, ensuring high-quality support
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
CUSTOMER SERVICE MANAGER
Amazon
06.2023 - 04.2024
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary
- Delegated work to staff, setting priorities and goals
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
Bachelor of Science - Computer Engineering
MAHATMA GANDHI UNIVERISTY
HYDERABAD06.2022
Skills
- Ensured Smooth Check-in and Check-out processes
- Management accounting
- General ledger entries
- Accounts payable and receivable
- MS office suite
- Invoice balancing
- Bookkeeping
- Administrative support
- Financial reporting
- Excellent communication skills
- Safety and emergency procedures
- Conflict resolution
- Multilingual
- Time management
- Teamwork
- First Aid knowledge
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
Languages
English
Hindi
Photography
Photography has been a creative outlet and passion of mine for several years. I enjoy capturing moments that tell a story—whether through portraits, street photography, or nature shots. My style leans toward and I focus on composition, lighting, and emotion to bring each image to life. Over time, I’ve developed technical skills in both shooting and editing, using tools like Adobe Lightroom and Photoshop to refine my work. Photography has not only sharpened my eye for detail but also taught me patience, perspective, and the power of visual storytelling.
Additional Information
I’m a motivated and adaptable individual with a strong commitment to continuous growth, both personally and professionally. I thrive in collaborative environments and value clear communication, creative problem-solving, and efficiency. Outside of work, I’m passionate about photography, which has sharpened my attention to detail and ability to see things from unique perspectives. I’m also someone who enjoys learning new skills, whether it’s through hands-on experience or structured courses. My goal is to contribute meaningfully to any team I’m part of, while constantly challenging myself to improve and evolve.
Timeline
ACCOUNTANT
THE NEXT LEVEL ALUMINIUM COMPANY
07.2024 - Current
CUSTOMER SERVICE MANAGER
Amazon
06.2023 - 04.2024
Bachelor of Science - Computer Engineering
MAHATMA GANDHI UNIVERISTY
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