Football
Zaid Rawoot
IT Manager
Kuwait City,KU
Summary
Experienced IT and Product Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in Product and Project planning and deployment.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
IT Manager
KLC Virtual Restaurants
Kuwait City, Sharq
07.2015 - Current
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Closely collaborated with vendors to upgrade and setup POS systems for the company's Restaurant and Virtual Kitchen Business.
- Conducted User Training and Migration for the POS for More than 150 employees.
- Oversaw purchases of IT equipment and software.
- Worked as a Project Manager for New ecommerce projects of a new line of business.
- Handle Digital Marketing for more than 25 Brands for the company on multiple digital ads platforms.
- Led and managed staff members engaged in administering complex Virtual Kitchen Infrastructure keeping the software cost at bare minimum.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw IT department operations and training.
- Wrote policy, procedure and manuals governing internal IT use.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Coordinated ongoing technical training and personal development classes for staff members.
- Conducted company-wide technology instruction, onboarding and education.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Senior Systems Engineer
Arabian Information Technology Solutions. (AITS)
Dajeej, Farwaniya
05.2013 - 07.2015
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Performed root cause analysis to provide resolutions for production issues.
- Developed testing procedures and documentation and presented to clients for review.
- Automated tasks to reduce labor costs and increase productivity.
- Planned and implemented networking and server changes to meet client budgets and needs.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting 800+ users.
- Identified and corrected network conflicts, increasing network communication speeds.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Coordinated with vendors, clients and engineers from diverse geographical locations to design and develop high-end software applications.
- Maintained 100% uptime by carefully designing disaster recovery solutions.
- Communicated status updates to affected parties when issues arose.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
- Provided actionable improvements to software and hardware performance.
- Provided outstanding helpdesk service and support to customers.
- Analyzed and resolved LAN, VPN and wireless connectivity issues through.
IT Support Engineer
IBM India Pvt Ltd
Mumbai, Maharashtra
12.2010 - 05.2012
- Performed root cause analysis and general troubleshooting.
- Collaborated with outside departments to implement system-wide improvements.
- Patched software and installed new versions to eliminate security problems and protect data.
- Set up and administered IBM Power Severs, Storages and Tape Library systems and configurations.
- Provided remote and onsite support to High Availability users in 24/7 uptime environment, often working double shifts to Maintain and deliver 99.7 % uptime.
- Conferred with engineers and designers to investigate and solve failure issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Created help desk tickets, troubleshot and resolved system issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software of IBM Power Systems and Storage.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Led server infrastructure development, quality assurance, staging and production systems.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Education
Diploma in Engineering - Electronics And Telecommunication
Bharati Vidiyapeeth Institue Of Technology
Mumbai, Maharashtra 07.2007 - 06.2010
Skills
Documentation and reporting
Accomplishments
- Collaborated with team of Developer Business Owners and in the development of Ecommerce Application ( The Zazo, Kidshub).
- Successfully implemented Billing Systems for International call billing at Zajil Telecommunications,
- Migrated 2000 Plus users of Sultan Center in collaboration with a Microsoft Partner across six regions from Microsoft Exchange 2010 to Microsoft Exchange 2013.
- Lead Migration of POS from a legacy system to a cloud based POS to achieve live sales tracking, and setup a BI system to Optimize Data readability to save time across teams in reporting, leading to a direct impact on business, by providing insights in real time.
- Setup an Internal Call Center OMS which works as a direct revenue channel for the restaurant business.
Certification
MCSA
Interests
Travelling
Reading
Learning
Timeline
IT Manager
KLC Virtual Restaurants
07.2015 - Current
MCSA
05-2015
MCSE Server Infrastructure
05-2015
Avaya IP Telephony 3001 Certified
07-2014
Senior Systems Engineer
Arabian Information Technology Solutions. (AITS)
05.2013 - 07.2015
IT Support Engineer
IBM India Pvt Ltd
12.2010 - 05.2012
Diploma in Engineering - Electronics And Telecommunication
Bharati Vidiyapeeth Institue Of Technology
07.2007 - 06.2010
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