Summary

Overview

Work history

Education

Skills

Language

Reference

Training

Timeline

Zainab Hassan

Hawally,Kuwait

Summary

Dynamic and ambitious professional with a strong background in hospitality, food & beverage, and sales. Demonstrates exceptional leadership skills and a customer-focused approach, thriving in international environments. Highly organized with excellent communication abilities, adept at managing meetings, events, and wedding planning. Proficient in various systems including Opera and POS, with a mature approach to unsupervised work. Committed to delivering high-quality results under pressure while maintaining enthusiasm and engagement.

Overview

years of professional experience

Work history

Conference and event coordinator -

Al Wataniya Catering Company - Art of Wedding

Shuwaikh, Kuwait

2024.04 - 2026.01

Planning event details and aspects, including seating, dining and guests.
Creating reliable financial reports and collecting payments on time.
Remaining under budget with all costs.
Managing events and addressing potential problems that may arise.
Planning for potential scenarios that could impact the integrity of the event.
Maintaining a working knowledge of the complex needs of a wide variety of events.
Oversaw accommodation arrangements for comfortable guest stay during conferences.

Partner & Restaurant Manager

The Big Dip Restaurant & Cafe

2022.10 - 2024.03

Supervising shifts
Training new and current employees
Maximizing customer satisfaction and responding to customer complaints
Creating schedules
Tracking employee work hours and recording payroll data
Appraising staff performance and providing feedback
Interviewing and recruiting new employees
Managing daily front- and back-of-house restaurant operations
Ensuring all cash-outs are completed correctly at the end of the day
Maintaining safety and food quality standards
Managing inventory
Create reports on weekly, monthly, and annual revenues and expenses
Controlling operational costs and finding ways to reduce waste
Reviewing product quality and researching new vendors
Finding creative solutions when issue arise
Manages inventory and purchases food and supplies
Maintains sales records and tracks cash receipts
Collaborates with chefs to develop appetizing menus
Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards
Manage restaurant’s good image and suggest ways to improve it
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Performs other duties as assigned

Deputy Manager

Brands For Less, Kuwait

2020.10 - 2022.09

Managing and Monitoring the Team Schedule, Vacation Plans, Empower for Leaderships, Development Plans and Training's ....etc)
Communicate the organization priorities with the Team, to ensure their alignment with group’s objectives.
Build a highly good rapport relationship with the external and internal clients.
Maintain high customers experience standards in order to build a strong loyal relationships.
Ensure that a high quality standard and customer service are met and exceeded expectations at all times.
Manage and maintain relationship with regular VIP Clients.
Coordinate with HR recruiting staff and anticipate recruitment needs, if needed.
Daily check for new products after receiving the daily shipments through PDA and display them on their designated sections showcases.
Ensure implementation of Company Sales Initiatives.
Build close relationship with Mall Management.
Analyze Sales Figures and Forecast Future Sales based on current trends.
Manage and submit petty cash balance.
Set the needed investment based on sales target.
Ensuring Operation Excellence.
Handle product objection and overcome selling challenges.
Stock replenishment, oversee and participate inventory, and minimize stock losses.
Gather merchandise for transfers, damages and returns to the warehouse.

Customer Service Senior Supervisor for F&B and M&E

Radisson Blu Hotel, Kuwait

2018.12 - 2020.07

Create connection with customer in restaurants or private events to create business opportunities.
Main contact person for organizers of assigned events.
Provide excellent service to customers by offering whats needed to ensure customer satisfactions and exceed expectations.
High communication with customers, co-workers and supervisors.
Demonstrates teamwork by co-operating and assisting co-workers as needed.
Meets “Yes I Can” Service standards.
Follow hotel standards regarding personal hygiene.
Minimizes dangers by following all safety rules and regulations.
Ensure that guests receive highest quality of service by providing work delegations for restaurant staff.
Supervise staff, verifying that their workstations are stocked, neat and orderly.
Maintain dining rooms ready at all times for guests by checking overall condition of restaurant regularly.
Ensure that staff are well groomed, crisp, clean and professional uniformed at all times, also that they are courteous and helpful to each other as team members and for their guests. Ensure good housekeeping is maintained internally and externally.
Maintain restaurant premises neat and orderly condition at all times.
Actively up-sell high profit food and beverage items, to increase sales.
Greets and seats guests, and makes sure that they receive prompt, courteous and efficient service.
Seeks appropriate opportunities to communicate with guests to personalize the restaurant service.
Ensure restaurant premises, from silver, glass, porcelain etc. clean and in good condition.
Interact positively to resolve guests complains and issues.
Utilizes supervisory skills, effective communication, and motivation to maximize employee productivity and satisfaction.
Assigning staff duties; directing and guiding staff in their work assignments.
Motivate staff to achieve restaurant revenue goals and highest profits.
Develop and coach staff ensuring high level of customer service; organizing and conducting Pre-shift briefings and departmental meetings.
Ensures readiness and compliance among all staff.

Public Relation Supervisor

Dar Hamad Restaurant & Cafe, Kuwait

2015.10 - 2018.11

Scheduling dining reservations for guests in advance.
Share Guests preferences and guiding the team on customer needs to ensure customers satisfaction.
Evaluate the staff performance during operation, ensure all equipment's & supplies and fully stocked at all times, make any required modifications to increase overall efficiency and professionalism of the restaurant to be always up to its standards.
Regular reliever for the assistant restaurant manager and other outlet managers.
Greet guests as they arrive and make them feel valued and welcomed.
Inspect and maintain the dining facilities neat, tidy and crisp at all times.

Assistant Public Relation Manager

Al Khediwy Restaurant & Café Kuwait, Kuwait City

Kuwait City

2014.07 - 2015.09

Outlets Supervisor

Intercontinental City Stars Cairo, Egypt

Cairo

2009.12 - 2014.04