Zainal Abidin
F&B Associate
Kuwait City,Salmiya
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Barista
Coffee Bean And Tea Leaf
Kuwait City , Kuwait
07.2022 - Current
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
Bartender
Kalaha Group
Jakarta , Indonesia
05.2021 - 07.2022
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Head Waiter
Restaurant Marenostrom
Jakarta , Indonesia
11.2019 - 11.2020
- Checked identification for minimum age for sale of alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Managed food resources, memorized orders, and coordinated customer service.
Server
Restaurant Ishigamaya
Jakarta , Indonesia
11.2018 - 10.2019
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bar Waiter
Coloseum Club
Jakarta , Indonesia
09.2017 - 10.2018
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Poured and prepared mixed drinks for over Number customers daily.
- Served alcoholic and non-alcoholic beverages in bar environment.
Room Attendant
Hotel Intercontinental Doha Qatar
Doha, Qatar
09.2016 - 03.2017
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
F&B Attendant
Ancasa Royale Hotel Pekan
Pahang, Malaysia
10.2015 - 04.2016
- Trained new staff members on company policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
Education
Certificate - Management Hospitality
UNTAG Prima
Cirebon 07.2015 - 08.2016
Skills
Excellent customer service skillsThe ability to resolve complaintsEffective teamworkPersistence and high energyGood sales skillsVery well presentedFriendly and professionalGood memory and attention toDetailHotel System : VHP and POS SystemComputer Skill : Mc Word, Mc PowerPoint Mc Excel
Soft selling
Soft selling
Food preparation and safety
Point of sale operation
Ordering procedures
Exceptional customer service
Menu memorization
Beverage preparation
Hospitality service expertise
Adaptive and creative
Friendly and outgoing
Timeline
Barista
Coffee Bean And Tea Leaf
07.2022 - Current
Bartender
Kalaha Group
05.2021 - 07.2022
Head Waiter
Restaurant Marenostrom
11.2019 - 11.2020
Server
Restaurant Ishigamaya
11.2018 - 10.2019
Bar Waiter
Coloseum Club
09.2017 - 10.2018
Room Attendant
Hotel Intercontinental Doha Qatar
09.2016 - 03.2017
F&B Attendant
Ancasa Royale Hotel Pekan
10.2015 - 04.2016
Certificate - Management Hospitality
UNTAG Prima
07.2015 - 08.2016