ZAKARIA DERGHAM

• Organized trips for individual, family and business travelers.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Maintained and updated corporate traveler profiles with current information.
• Worked closely with clients to understand unique needs and meet specific travel desires
• Organized trips for individual, family and business travelers
• Handled sensitive information with professionalism and discretion
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements
• Completed accurate reservations for business travelers at point of sale
• Collected, handled and documented payments for travel services and associated feels
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
• Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures
• Maintained and updated corporate traveler profiles with current information
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
• Arranged travel accommodations for groups, couples, executives, and special needs clients
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
• Helped senior managers make effective decisions based on current and accurate reporting
• Updated and maintained customer databases to increase customer retention

• Contributed to Jenifer Tripoli's success by driving excellence through innovative solutions and exceptional client relationships. Collaborative team player, who embraced transformative changes and continuous learning.
• Valuable experiences that enriched professional growth and fostered a strong commitment to excellence. .
• Increased overall revenue 10% from sales through effective salesmanship and great negotiation skills
• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory
• Used consultative sales techniques to understand customer needs and recommend relevant products and services
• Created detailed sales presentations to communicate product features and market data
• Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives
• Maintained organized, presentable merchandise to drive continuous sales
• Retained consistent client base by conducting market research to develop brand strategy
• Checked client organization and agreements with company priorities through automating content management systems
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging
• Followed up with existing customers to provide additional support and address concerns
• Maintained sense of urgency in answering customer questions and requests through email or voice message
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base

During my time at Zara Beirut from January 2015 to July 2018:

• Contributed to establishing Zara as a prominent fashion destination in Beirut.
• Maintained exceptional customer service, fostering a loyal client base.
• Successfully adapted to market fluctuations and evolving consumer trends.
• Supported the store's transition towards sustainability and ethical practices.
• Played a key role in enhancing the store's online presence and e-commerce platform.