Diligent Nursing Assistant with strong background in patient care and support. Assisted in daily activities and medical needs, ensuring comfort and safety. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Hi, I’m
Zamzam Hanusha
Sabah As Salim,MU
Summary
Overview
14
years of professional experience
1
Certification
Work History
Kuwait Hospital
Health Care Assistant
08.2024 - Current
Job overview
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
Dubai Golf
Bay Host
12.2022 - 06.2024
Job overview
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Took guest food and beverage orders and entered orders in computer system.
- Contributed to increased revenue through upselling techniques and promoting special offers or events to guests.
Emaar Hospitality Group
Customer Service Representative
05.2019 - 04.2021
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Independent Food Company
Restaurant Cashier
10.2016 - 04.2019
Job overview
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
Mulago National Referral Hospital
Hospital Receptionist
02.2011 - 06.2013
Job overview
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
- Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
Education
Skill Development Council CanadaDubai
Associate of Science from Proefssional Diploma in Nursing Assistant
11-2024
University Overview
- [International Grade], [School Name], [Year] - [Number] GPA Conversion
- [PAT or SAT] [Number] Score
- Professional Development Studies: Health care provider and Professional Rescuer,
- Professional Development Studies: Safe Patient and Ambulation [Year]
- Professional Development Studies: [Area of Study], Occurance Variance Reporting
- Completed Coursework: [Course Title], Certified Nursing Assistant [Year]
- Professional Development Studies: [Area of Study], [Year]Diploma in journalism
- Completed Coursework: [Course Title], [Year]Hand hygiene
- Completed Coursework: [Course Title], [Year]infection Control
- Completed Coursework: [Course Title], [Year]Nursing Orientation program
- Completed Coursework: [Course Title], [Year]Facility safety
- Completed Coursework: [Course Title], [Year]Healthcare Patient Experience
Kitende Secondary SchoolKampala , Uganda
High School Diploma
08-2007
University Overview
I completed senior junior certificate ordinary level
Skills
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Attention to detail
- Positive Attitude
- Friendly and approachable
- Empathy and compassionate care
- Computer literate
- Patience and Understanding
- Cultural competency and Respect
- Effective Communication
Certification
- CNA - Certified Nursing Assistant
- Basic Life Saver /Cpr , Strong Point Educational And Training Institute - 25/09/2023Food
- Food Safety , Dubai municipality 04/23/2014
- Safe Patient Positioning And Ambulation Kuwait Hospital 13/09/2024
- HealthCare Patient Experience , Kuwait Hospital , 20/09/2024
- Hand Hygiene Kuwait Hospital , 14/11/2024
- Occurance Variance Reporting Kuwait Hospital 05/12/2024
- International English Language Test British council 03/02/2024
Gym
Gym
Fitness Enthusiast.
I regularly engage in gym workouts to maintain a healthy and active lifestyle
Languages
English
Advanced (C1)
Arabic
Elementary (A2)
Swahili
Upper intermediate (B2)
luganda
Bilingual or Proficient (C2)
Timeline
Health Care Assistant
Kuwait Hospital
08.2024 - Current
Bay Host
Dubai Golf
12.2022 - 06.2024
Customer Service Representative
Emaar Hospitality Group
05.2019 - 04.2021
Restaurant Cashier
Independent Food Company
10.2016 - 04.2019
Hospital Receptionist
Mulago National Referral Hospital
02.2011 - 06.2013
Skill Development Council Canada
Associate of Science from Proefssional Diploma in Nursing Assistant
Kitende Secondary School
High School Diploma
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