Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZOHEB MAMTULE

KUWAIT CITY

Summary

Travel and tourism professional with more than 14 years experience assisting customers fulfill their Domestic and international travel needs. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients' budgets. Dedicated to helping clients reach their dreams of traveling the world.

Overview

16
16
years of professional experience

Work History

Travel Agent & Accountant

F A AL Rashed and sons travel
Kuwait City
09.2023 - Current
  • Successfully planned and executed Travel itineraries for client, ensuring a seamless and enjoyable experience
  • Collaborated with vendors to secure competitive rates and exclusive deals, optimizing cost-effectiveness for client.
  • Assisted Client in planning and booking international travel arrangement including flight, hotels and excursions.
  • Resolve travel-related issue and emergencies in a timely and efficient manner, maintaining a high level of professionalism and customer satisfaction.
  • Managed accounts payable and receivable function for travel bookings, vendor payments, and client invoice.
  • Reconciled bank statements, credit card transactions, and expense report to maintain accurate financial books.
  • Preparing month end and year end closing processes, including journal entries, accruals and reconciliation.

Staff travel coordinator-Human Resources

Amwaj Catering Service
Doha
10.2021 - 03.2023
  • Coordinating with different department for Duty Travel, Joining and group bookings.
  • Issuance of tickets for Annual and leisure travel of staff and eligible entitlement.
  • Provide best available route and connections for duty travel and Annual tickets and liaise with Travel agencies to arrange tickets cost effectively.
  • Handle generic emails regularly
  • Answer telephone queries along with other functions.
  • Complete clearance process as per entitlements for staff leaving the company.
  • Calculate and process refunds of tickets and class difference refunds.
  • Prioritize work effectively and manager customer waiting time.
  • Provide support to the team when required and capable to work under pressure.
  • Handle cash collection, daily sales closing and ensure supporting documents are submitted to the finance team.
  • Making professional and accurate business travel arrangements for our corporate accounts including air tickets, Hotel, Train, Car and ground transportation reservations.

Customer Services Agent -Customer Contact Center

Qatar Airways
Ahmedabad
03.2021 - 09.2021
  • Understands and meets travel requirements of caller.
  • Handles new bookings, reissuance, refunds, EMDs.
  • Creates the PNRs professionally with the customers contact details, frequent flyer number, staff contact details.
  • Attends to client's request/query without diverting to another staff.
  • Complies with company's rules, policies regulation, dress code.
  • Maintains professional image as per organization image quality standards.
  • Approaches and assists customers with hotel bookings, Visa assistance, travel insurance, international driving license and vehicle hire.
  • Checks the Queues frequently and action properly and accordingly in a daily basis.

Finance Assistant -Excess Baggage Department

Qatar Aviation services
Doha
01.2015 - 03.2020
  • Cash handling risk. Accountable for any cash shortage i.e., cash shortages will be deducted from salary.
  • Daily transaction and payment processing and reconcile daily cash collection.
  • Deposit funds in a timely manner at agreed location or blank as directed by Finance department.
  • Ensure a cash deposit summary prepared in timely manner and submitted for finance with a confirmation/reconciled signature.
  • Reporting, controlling, and releasing petty cash for approved requests following finance policy.
  • Filling and record keeping for deposit slips, cash receipts, account opening and bank mandate, amendment of bank mandates and other related services.
  • Interact with passengers, airport and airline staffs, duty managers, bank staffs with professional conduct.

Reservation & Ticketing Officer

International travel & Tourism Co LLC
Salalah
02.2013 - 07.2014
  • A desire to go above and beyond for our customers
  • Proven experience of providing excellent customer service, preferably through a variety of different platforms
  • An ability to build rapport through various mediums and identify products and services that meet and exceed customer expectations.
  • Making professional and accurate business travel arrangements for our corporate accounts including air tickets, Hotel, Train, Car, and ground transportation reservations.
  • Providing quotations and fare comparisons and book reservations for clients according to them requirements to ensure that the client feels they have received the best deal available.

Travel Consultant

J B Travel & Tours
Mumbai
11.2011 - 09.2012
  • Provide the highest standard of customer service to all clients whether Retail, Government or Corporate, using all tools that are made available.
  • Attend all customer queries in a timely and appropriate manner.
  • Build valuable relationships with your customers & suppliers, ensuring your tone of voice, language and contact are in line with our brand guidelines and ensure a positive result for our clients.
  • Maximize the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue.
  • Inform customers about mandatory requirements covering their journey such as passport, visa, health, and Insurance requirements as well as other details such as check-in place and time.

Summer Trainee

Thomas Cook
Mumbai
12.2010 - 04.2011
  • Issue tickets quoting correct fare to reduce passenger complaints and debit notes.
  • Informs customers and makes re-booking in case of schedule changes.
  • Responds to all client calls and emails quickly, professionally, and courteously.
  • Meets goal and commits on reaching profit and sales targets.
  • Arrange reservations and rerouting for using timetables, airline manuals and tariff book.
  • Record and process reservation made by phone/fax/emails; action telex messages or authorities Handle processing of all kinds of rebates/discounted tickets.

Counter Staff

Parkar Agency
Mumbai
08.2009 - 11.2010
  • Attend all customer queries in a timely and appropriate manner.
  • Listen to our customers carefully, understanding their exact needs and requirements, wow them through our surprise and delight service.
  • Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
  • Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude, whilst achieving and exceeding service & sales performance targets against key performance indicators.

Education

Basic Amadeus Reservation and Ticketing -

Qatar Airways
Ahmedabad
01.2021

Computerized Reservation System (GALILEO) - Computerized Reservation System (GALILEO)

India International Trade Center
Mumbai, Maharashtra, India
01.2009

International Airlines Travel Management - Tourism and Travel Management

India International Trade Center
Mumbai, Maharashtra, India
01.2008

High School Diploma -

Maharashtra Board
Mumbai
02-2007

Secondary School Certificate (SSC) -

Maharashtra Board
Mumbai
01.2004

Some College (No Degree) - IATA/UFTAA (Consultant Course Level II)

IATA Training & Development Institute
Mumbai, Maharashtra, India

Skills

  • Analyzing itineraries
  • Identifying potential problems
  • Overseeing the creation of customized itineraries
  • Travel itinerary planning
  • Vendor negotiation
  • International travel booking

Timeline

Travel Agent & Accountant

F A AL Rashed and sons travel
09.2023 - Current

Staff travel coordinator-Human Resources

Amwaj Catering Service
10.2021 - 03.2023

Customer Services Agent -Customer Contact Center

Qatar Airways
03.2021 - 09.2021

Finance Assistant -Excess Baggage Department

Qatar Aviation services
01.2015 - 03.2020

Reservation & Ticketing Officer

International travel & Tourism Co LLC
02.2013 - 07.2014

Travel Consultant

J B Travel & Tours
11.2011 - 09.2012

Summer Trainee

Thomas Cook
12.2010 - 04.2011

Counter Staff

Parkar Agency
08.2009 - 11.2010

Basic Amadeus Reservation and Ticketing -

Qatar Airways

Computerized Reservation System (GALILEO) - Computerized Reservation System (GALILEO)

India International Trade Center

International Airlines Travel Management - Tourism and Travel Management

India International Trade Center

High School Diploma -

Maharashtra Board

Secondary School Certificate (SSC) -

Maharashtra Board

Some College (No Degree) - IATA/UFTAA (Consultant Course Level II)

IATA Training & Development Institute

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