ABDULAZIZ ALALI
Business
Kuwait City,Kuwait
Summary
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Relationship Officer
Commercial Bank of Kuwait
Kuwait City
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to achieve target results.
Customer Service Representative
Commercial Bank of Kuwait
Kuwait City
07.2021 - 08.2022
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service Representative
Kuwait International Bank
Kuwait City
12.2018 - 03.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Fraud Officer
WARBA BANK
Kuwait City
07.2018 - 10.2018
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Service (part Time)
Zain Kuwait
Kuwait City
12.2012 - 11.2015
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
Education
BBA - Finance
Gulf University For Science And Technology
Kuwait 01.2013 - 01.2018
Skills
Customer Relations
Sales proficiency
Team Building
Strategic sales knowledge
Account management
Professional Affiliations
- Co-founder and secretary of Human Development Club at Gulf University for Science and Technology 2016-2017
- Member at Kuwait Economic Society.
Timeline
Customer Relationship Officer
Commercial Bank of Kuwait
09.2022 - Current
Customer Service Representative
Commercial Bank of Kuwait
07.2021 - 08.2022
Customer Service Representative
Kuwait International Bank
12.2018 - 03.2020
Fraud Officer
WARBA BANK
07.2018 - 10.2018
BBA - Finance
Gulf University For Science And Technology
01.2013 - 01.2018
Customer Service (part Time)
Zain Kuwait
12.2012 - 11.2015