Active Google developer group and cloud solution member
Gopinath Sadasivam
Digital Payment Solutions & Support Specialist
Kuwait city
Summary
Experienced Product & Solutions Lead handling EFT and Digital Banking Products ! with a passion for delivering outstanding service and over 14.5 Years of experience in payments and Financial Domain
Always looking to learn new skills, take on extra responsibilities, and grow professionally.
Received 2 'Employee of the Year’ awards' for delivering outstanding service. Have worked in busy, pressurized Production environments where high standards are expected.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Assistant Manager (EFT Digital Payments)
Kuwait finance house
10.2013 - Current
- Handling Several EFT payment solutions, Card Management system, Settlement/Reconciliation system, payment hub's , front end Channel solutions and unified applications in banking
- Major Implementations , supporting critical production issues related to digital , corporate, Retail banking and daily operational procedures
- Take lead in Projects relating to Digital Channels enhancements and managing overall program delivery with relevant IT, other internal delivery teams, vendors, or external stakeholders
- Testing integrated systems ( API usage ) , quality assurance , issue escalation and Management
- Coordinate with application vendors , service providers and external organizations to ensure both quick resolution of incidents , problems and smooth running of departmental and Regional operations.
- Coordinate with different business units, i.e. Technology, Product Development, Branches and Operations to enhance service offering on channels and operational procedures
- Drive day to day functions with strong emphasis on efficient and uninterrupted services across Channels , Ensuring System stabilization and BAU (Business as Usual) 24/7
- Work closely with other internal Teams, including Risk, Retail & Marketing etc., to ensure a seamless Customer experience in payment area
- Strong working knowledge of Software Development Life Cycle (SDLC)
- Ensure compliance with IT policy standards and audit requirements
- Provide subject matter expertise for selected solutions
- Strong analytical skills to review and analyze data/information, process re-engineer and propose solutions
Technical Proficiencies and Achievements
Kuwait Finance House
10.2013 - 06.2016
- AUB - KFH Banking merger 2024 , Oversee the entire migration process , coordinating tasks and communication across both companies , also acted as the main SME in migrating several digital banking solutions
- Digital wallet implementation ( Debit and credit card ) in coordination with schemes
- Card Management system Migration from legacy CMS to CORTEX CMS
- IST / CORTEX switch and Core banking upgrade of phoenix system ( 2022-2023 )
- several server upgrades on production , Implementation of weblogic servers ( Linux / Unix ) , Patching for vulnerabilities
- Legacy Fraud System migration to Fraud Navigator and falcon
- Card personalization and Data prep tools for card issuance module
- Played major Role in Various Payment Project evaluation processes and Implementation
- Manage and participate in Various customizations for Bank (Analysis, design, development, testing and deployments)
- NCR Advanced APTRA NDC, View 360 - EJ Tool, Incident Management Tool, and KIOSK instant card printing
- CORONA Enterprise settlement/Recon implementation
- Help business develop logic for entire Reconciliation system of KFH ATM's
- NCR NDC upgrade to Advanced NDC ( Year 2021 - 2022 - 2023 )
- Created Real time monitoring platform for Transaction processing
- Achieved 100 % system availability of core and switch systems and payment hubs
- Helping business and legal teams get BO reports based on inbuilt queries and views, that reduced time required settle dispute
- Helped in creating SSO front digital claim system
- Improving system accuracy, reducing cycle time for Customer claims
- Achieved many fault tolerance projects on switch systems and core Banking.
BASE24 & Connex Switch Developer.
Financial software & systems
03.2010 - 10.2013
- switch developer, involved in effectively client's requirements and created a series of unit tests to ensure that projects passed all quality benchmarks
- Worked with team of expert coders to write maintainable code and maintain existing software to improve performance and fix bugs
- Performed testing and troubleshooting of systems as required by Software Development supervisor
- Obtained, studied, and manipulated data to analyze systems' full capabilities.
Education
Engineering - Information Technology -
Anna University
Skills
Linux
Certification
Thales HSM administrator, Thales, 02/2019, 03/2019
Interests
Innovation in payments
Fintech and e-commerce
Affiliations
- Professional connection with industry experts and corporate partnerships
Timeline
Assistant Manager (EFT Digital Payments)
Kuwait finance house
10.2013 - Current
Technical Proficiencies and Achievements
Kuwait Finance House
10.2013 - 06.2016
BASE24 & Connex Switch Developer.
Financial software & systems
03.2010 - 10.2013
Thales HSM administrator, Thales, 02/2019, 03/2019
ITIL 4 Change management process, Learning Tree, 07/2019, 08/2020
AWS solution architect, Associate, Amazon, 01/2020, 03/2020
Certified WebLogic professional (Unix Environment) Consolidate DR drill RECOVERY
Engineering - Information Technology -
Anna University
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