Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Awards
Timeline
Hi, I’m

Gopinath Sadasivam

Payment Specialist: Driving Excellence In EFT, Payment Hubs, Cross Border Payments, And Digital Payment Strategies
Kuwait city
Gopinath Sadasivam

Summary

Experienced Product & Solutions Lead handling EFT and cross border payments ! with a passion for delivering outstanding service and over 14.5 Years of experience in payments and Financial Domain


Always looking to learn new skills, take on extra responsibilities, and grow professionally.


Received 2 'Employee of the Year’ awards' for delivering outstanding service. Have worked in busy, pressurized Production environments where high standards are expected.

Overview

14
years of professional experience
4
Certifications

Work History

Kuwait finance house

Assistant Manager (EFT Payments)
2013.10 - Current (10 years & 11 months)

Job overview

  • Handling Several EFT payment solutions, Card Management system, Settlement/Reconciliation system, payment hub's , Channels and unified applications in banking
  • Major Implementations , supporting critical production issues related to corporate and Retail banking and daily operational procedures
  • Take the lead in Projects relating to Digital Channels enhancements and managing overall program delivery with relevant IT, other internal delivery teams, vendors, or external stakeholders
  • Coordinate with application vendors , service providers and external organizations to ensure both the quick resolution of incidents , problems and the smooth running of our departmental and Regional operations.
  • Coordinate with different business units, i.e. Technology, Product Development, Branches and Operations to enhance service offering on channels and operational procedures
  • Drive day to day functions with strong emphasis on efficient and uninterrupted services across Channels , Ensuring System stabilization and BAU (Business as Usual) 24/7
  • meet business targets (objectives, project scope, paperwork, external consultants' supervision )
  • Work closely with other internal Teams, including Risk, Retail & Marketing etc., to ensure a seamless Customer experience in payment area
  • Strong working knowledge of the Software Development Life Cycle (SDLC)
  • Ensure compliance with IT policy standards and audit requirements
  • Provide subject matter expertise for selected solutions
  • Strong analytical skills to review and analyze data/information, process re-engineer and propose solutions


Kuwait Finance House

Technical Proficiencies and Achievements
2013.10 - 2016.06 (2 years & 8 months)

Job overview

  • Legacy Fraud System migration to Fraud Navigator and falcon
  • Card Management system Migration from legacy CMS to CORTEX CMS
  • Card personalization and Data prep tools for card issuance module
  • Played a major Role in Various Payment Project evaluation processes and Implementation
  • Manage and participate in the Various customizations for the Bank (Analysis, design, development, testing and deployments)
  • NCR Advanced APTRA NDC, View 360 - EJ Tool, Incident Management Tool, and KIOSK instant card printing
  • CORONA Enterprise settlement/Recon implementation
  • IST / CORTEX switch and Core banking upgrade of phoenix system ( 2022-2023 )
  • NCR NDC upgrade to Advanced NDC ( Year 2021 - 2022 - 2023 )
  • Created Real time monitoring platform for Transaction processing
  • Achieved 100 % system availability of core and switch systems and payment hubs
  • Helping business and legal teams get the BO reports based on inbuilt queries and views, that reduced the time required settle a dispute
  • Helped in creating a SSO front system for ATM claim creation
  • Improving system accuracy, reducing cycle time for Customer claims
  • Achieved many fault tolerance projects on switch systems and core Banking.

Financial software & systems

BASE24 & Connex Switch Developer.
2010.03 - 2013.10 (3 years & 7 months)

Job overview

  • switch developer, involved in effectively client's requirements and created a series of unit tests to ensure that the projects passed all quality benchmarks
  • Worked with a team of expert coders to write maintainable code and maintain existing software to improve performance and fix bugs
  • Performed testing and troubleshooting of systems as required by the Software Development supervisor
  • Obtained, studied, and manipulated data to analyze systems' full capabilities.

Education

Anna University

Engineering - Information Technology

University Overview

Skills

  • Linux

    • undefined

    Certification

    Thales HSM administrator, Thales, 02/2019, 03/2019

    Personal Information

    Personal Information
    • Date of Birth: 06/26/89
    • Nationality: Indian

    Awards

    Awards
    • IT champion for the year 2017, 2019 - Best employee Award
    • Innovative idea Award 2019
    • Covid 19 Hero during crisis 2020

    Timeline

    Assistant Manager (EFT Payments)
    Kuwait finance house
    2013.10 - Current (10 years & 11 months)
    Technical Proficiencies and Achievements
    Kuwait Finance House
    2013.10 - 2016.06 (2 years & 8 months)
    BASE24 & Connex Switch Developer.
    Financial software & systems
    2010.03 - 2013.10 (3 years & 7 months)
    Anna University
    Engineering - Information Technology
    Thales HSM administrator, Thales, 02/2019, 03/2019
    ITIL 4 Change management process, Learning Tree, 07/2019, 08/2020
    AWS solution architect, Associate, Amazon, 01/2020, 03/2020
    Certified WebLogic professional (Unix Environment) Consolidate DR drill RECOVERY

    Similar Profiles

    • Nasser Sultan Ibrahim

      Nasser Sultan IbrahimNasser Sultan Ibrahim

      Contact Center Customer Service Team-Leader at Kuwait Finance House Formerly Ahli United BankContact Center Customer Service Team-Leader at Kuwait Finance House Formerly Ahli United Bank

      View Profile
    • INAAM NASSER

      INAAM NASSERINAAM NASSER

      Assistant Manager - Central Operations at Kuwait Finance HouseAssistant Manager - Central Operations at Kuwait Finance House

      View Profile
    • Ahmed Khodary

      Ahmed KhodaryAhmed Khodary

      Senior Sales Executive ( Acting Branch Manager ) at Kuwait Finance HouseSenior Sales Executive ( Acting Branch Manager ) at Kuwait Finance House

      View Profile
    Gopinath SadasivamPayment Specialist: Driving Excellence In EFT, Payment Hubs, Cross Border Payments, And Digital Payment Strategies