Jenan Al-Mohammed
kuwait - Qadsiya,Kuwait
Summary
Banking professional with over 13 years of progressive experience in customer service, relationship management, and financial services.
Throughout my career, I have built trusted relationships with clients, collaborated with cross-functional teams, and resolved complex customer cases while maintaining high standards of professionalism and compliance.
I am recognised for delivering outstanding customer service, exceeding performance targets, and supporting the development of new colleagues through coaching and knowledge sharing.
My strengths include stakeholder engagement, communication, problem-solving, customer relationship management, and working effectively under pressure.
I am passionate about continuous learning and always looking for opportunities to contribute, grow, and make a positive impact in a collaborative and international working environment.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Relationship manager
Boubyan Bank
Kuwait city
2023.05 - Current
- Manage and strengthen relationships with a diverse portfolio of clients while delivering tailored financial solutions.
- Cultivated relationships with high-net-worth clients, enhancing asset retention.
- Provided personalized financial advice and solutions to clients to support their financial goals.
- Managed client relationships, delivering tailored financial solutions that exceeded sales targets.
- Conducted financial assessments for clients, resulting in successful investment recommendations and portfolio growth.
- Analyse customer requirements and recommend appropriate banking products based on individual needs.
- Collaborated with cross-functional teams to deliver comprehensive financial planning services to clients.
- Facilitated communication between internal departments to efficiently resolve complex customer cases.
- Surpassed sales targets by up to 120% while maintaining exceptional customer service quality.
- Maintained accurate records of client interactions, ensuring compliance with regulatory requirements.
- Prepare customer-related documentation and reports with accuracy and attention to detail.
- Mentored and supported newly recruited colleagues, helping them integrate quickly into the team.
- Maintained excellent through multiple intercept quality, recognised quality awards
Relationship officer
Boubyan bank
Kuwait
2015.08 - 2023.04
- Handled customer complaints with empathy and composure.
- Proactively participated in meetings and helped create new practices.
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Trained, coached, and supervised new staff members.
- Accurately handled large amounts of money on the cash register.
- Presented innovative ideas to enhance workflow and productivity. on how to improve performance and efficiency.
- Supervised and delegated tasks to a team of [12] people.
- Managed day-to-day relationships with retail and priority banking customers.
- Provided financial guidance and suitable banking solutions.
- Resolved customer issues through effective communication and collaboration with internal stakeholders.
- Built long-term client relationships through professional service and trust.
- Ensured compliance with banking procedures and regulatory requirements.
Call Center Representative
Boubyan bank
Kuwait
2013.04 - 2015.08
- Consistently met [remove] short and long-term targets.
- Handled customer complaints with empathy and composure.
- Monitor and shadow calls of junior representatives
- Delivered high-quality customer support through telephone banking services.
- Resolved enquiries efficiently while maintaining customer satisfaction.
- Escalated complex issues appropriately and maintained accurate customer records.
- Handled customer inquiries and complaints through active listening and effective communication.
Call Center Representative
STC Kuwait
Kuwait
2011.05 - 2013.01
- Assisted customers with service enquiries and account-related requests.
- Resolved customer concerns while maintaining excellent service standards.
- Worked effectively within a fast-paced customer service environment.
- Addressed urgent customer problems to ensure timely resolution
- Monitor and shadow calls of junior representatives
- Managed inquiries about services, prices, billing, etc.
- Dealt with customers, providers, and contractors in a warm yet professional manner
Education
High school -
KuwaitSkills
- Relationship Management
- Client Engagement
- Stakeholder Management
- Sales skills
- Customer Service
- Communication
- Problem Solving
- Report Writing - preparation
- Microsoft Excel - word - powerPoint
- Quality Leadership
- Team work
- Quick learner
Certification
- Business etiquette course
- Money laundry certificate
- Relationship officers work shops
- Creating stellar customer relations
- Business ethics
- Effective presentation skills - From PACE
- Armed attack training
- Providing professional sales & service experience
LANGUAGES
Arabic - Native
Fluent
English - Advanced
Advanced
Timeline
Relationship manager
Boubyan Bank
2023.05 - Current
Relationship officer
Boubyan bank
2015.08 - 2023.04
Call Center Representative
Boubyan bank
2013.04 - 2015.08
Call Center Representative
STC Kuwait
2011.05 - 2013.01