Summary
Overview
Work History
Education
Skills
Interests
Personal Information
System Expertise
Awards
Affiliations
Software
Timeline
Generic
KRISHNA MENON

KRISHNA MENON

Multi Unit Operations Manager
Kuwait City,KU

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Multi Unit Operations Manager - Liaison Kuwait-GCC

Seazen Group
Kuwait , Al Asimah
02.2023 - Current
  • Managing operations liaison for Seazen brands in Kuwait with additional responsibilities spanning across other GCC countries for 34 outlets including Central kitchen and delivery hubs
  • Leading with key duties which include overseeing operational performance, budgeting and forecasting branch sales for dine-in and delivery, controlling non-food costs, setting target for cost reduction, staff training, performance monitoring, target setting, menu pricing, vendor management, supply chain operations, and negotiation.
  • Driving success and efficiency of the company's operations in the region
  • Managing the KPI of Division and departments
  • Handling onboarding new employees and the immersion plans
  • Monitoring monthly and yearly financial P&L and implementing action plans
  • Working with Operations director with the yearly sales and expense forecasting and budgeting
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Facilitated smooth collaboration between departments through clear communication channels.

Manager - Quality and Guest Experience

Accor Group
Qatar
03.2022 - 02.2023
  • Managed the Site 29A accommodation operations at Qatar World Cup 2022 ( 1290 rooms - contractual )
  • Leading and managing the pre-opening of Site 29 A of the Barwa fan village
  • Managing Inventory handover of full furnished rooms readies for operations for the World Cup 2022
  • Supervising on-site maintenance and vendor management
  • Lead as departmental trainer of staff for guest experience and continuous improvement
  • Single handedly administered SOPs for Front desk, concierge and operational auditing
  • Lead the PMS - Hotelogix roll out and training of staff on PMS modules
  • Supervised HK operations and duty allocation in the absence of EHK
  • Managed the guest experience and quality assurance and tracking guest complaints and conducting timely meeting with the HODs to mitigate challenges
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.

Deputy HOD

Crowne Plaza Kochi, IHG Group
India
02.2019 - 03.2021
  • Company Overview: ( 269 rooms )
  • Managed Front Office Operations ensuring operational performance of the team based on Hotel metric based targets and goal set by the management
  • Lead the Departmental Forecasting and Budgeting
  • Handling Guest Experience and continuous Improvement via social platforms and online-surveys and overseeing the implementation of best practices
  • Managed and supervised Departmental recruitment and employee training
  • Managed financial auditing performance through CSA based process of the Night auditors/ Duty Managers
  • Responsible as the Hotel Guest loyalty loyalty
  • Executed Setting goals, PDPs, KPOs for employees, Employee appraisals and check-in conversations
  • Leading and Liaising with third party vendors for competitive contracts
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Senior Duty Manager

Crowne Plaza Kochi
02.2019 - 03.2021
  • Company Overview: ( 269 rooms )
  • Managed Front office operations with team of 29 personnel
  • Certified IHG Certified Departmental Trainer.
  • Certified IHG Certified Loyalty Champion
  • Mentored and managed Handling Tactical solves and Quality meets with concerned departments to enhance guest experience
  • Supervised enhancement of Minor operating department marketing managing effective campaigns.
  • Improved the Operational efficiency auditing and mentoring of the entire team including other duty managers
  • Engineered the Liaison of other Minor Operating departments and monthly analysis of the financial performance
  • Managed and Ensured expense optimal performance and departmental cost control

Duty Manager

InterContinental Chennai, IHG Group
India
12.2017 - 12.2018
  • Company Overview: ( 102 rooms )
  • Managed and supervised Finance and night auditing
  • Certified IHG Certified departmental trainer
  • Certified IHG Certified IHG Rewards loyalty champion
  • Managed Revenue /Reservation with regards to a deputation for 6 months overseeing IHG concerto and market pricing (assisted)
  • Improved and managed the Overseeing incremental revenue of Upsells
  • Supervise Employee training and overseeing the operational performance of a team of 20 front desk personnel
  • Managed Handling third party vendors for transportation

I Grad Future Leader - Management Training

IHG Worldwide Global
06.2016 - 12.2017
  • Company Overview: InerContinental Chennai ( 102 rooms )
  • 18 months management training at the resort and Specialization training at Front Office Department
  • Project and analysis expertise with regards to departmental parameters
  • Shadow shifts as Duty manager on shift
  • Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Sales and Marketing Intern - ( University semester )

J.W Marriott
06.2014 - 11.2014
  • Company Overview: ( 313 rooms )
  • Market segments and study, SWOT Analysis and cold calls
  • Assisting in preparation of official hotel press releases
  • Out calls and MICE generation and liaison
  • Assisting on RFPs, BEOs, FPs and detailing
  • ( 313 rooms )

Education

MBA - BUSINESS ADMINISTRATION, CORPORATE COMMUNICATION

ENEB SCHOOL OF BUSINESS
BARCELONA
12.2024 - 01.2026

BACHELOR GRADUATION DEGREE - HOSPITALITY, HOTEL ADMINISTRATION

INSTITUTE OF HOTEL MANAGEMENT AND APPLIED NUTRITION
06.2013 - 06.2016

High School Diploma -

INDIAN COMMUNITY SCHOOL KUWAIT
Kuwait City, Kuwait
04.2001 -

Skills

Budgeting and forecasting

Vendor management

KPI management

Strategic menu pricing

Supply chain management

Cost control

Customer experience enhancement

Project management

Data analysis

KPI tracking

Strategic planning

Data assessment

Interests

Love playing chess - Represented the country in various championships
Playing badminton and cycling
An avid reader - prefers autobiographies
A fervid traveller

Personal Information

  • Date of Birth: 11/14/93
  • Nationality: Indian
  • Marital Status: Married
  • Contact - +965 66933035
  • Country of work - Kuwait
  • Email - krishna_menon1@outlook.com

System Expertise

  • OPERA PMS
  • Oracle Symphony
  • Online Delivery Portal
  • Operations
  • Hotelogix
  • Delphi
  • Lanyon Solutions
  • Meeting Broker
  • Material Control for Store
  • Web Prolific for Store
  • Micros Fidelio
  • Infrasys
  • Ajwan System

Awards

  • Best Manager Award, 2021, Crowne Plaza Kochi, India
  • Best Department of the QTR 4, 2021, Crowne Plaza Kochi, India
  • Best Departmental Trainer Award, 2021, Crowne Plaza Kochi, India
  • Guest Loyalty Champion, 2018 - 2022, IHG Rewards Club
  • Harvard Certified Trainer, 2018 - 2022, IHG
  • Special Felicitation Award, 2023, Seazen Group

Affiliations

  • Harvard Manage Mentor - Certified
  • I Grad Future Leader program - IHG Group - Certified
  • Train the Trainer - Certified
  • Hotelogix and Opera PMS operator - Certified
  • Advance Excel program - Certified

Software

Oracle - Opera and Symphony

FMC - Inventory Management

Infrasys - PMS

Dynamic 365 - Microsoft

Meeting broker and Lanyon

Delphi

Timeline

MBA - BUSINESS ADMINISTRATION, CORPORATE COMMUNICATION

ENEB SCHOOL OF BUSINESS
12.2024 - 01.2026

Multi Unit Operations Manager - Liaison Kuwait-GCC

Seazen Group
02.2023 - Current

Manager - Quality and Guest Experience

Accor Group
03.2022 - 02.2023

Deputy HOD

Crowne Plaza Kochi, IHG Group
02.2019 - 03.2021

Senior Duty Manager

Crowne Plaza Kochi
02.2019 - 03.2021

Duty Manager

InterContinental Chennai, IHG Group
12.2017 - 12.2018

I Grad Future Leader - Management Training

IHG Worldwide Global
06.2016 - 12.2017

Sales and Marketing Intern - ( University semester )

J.W Marriott
06.2014 - 11.2014

BACHELOR GRADUATION DEGREE - HOSPITALITY, HOTEL ADMINISTRATION

INSTITUTE OF HOTEL MANAGEMENT AND APPLIED NUTRITION
06.2013 - 06.2016

High School Diploma -

INDIAN COMMUNITY SCHOOL KUWAIT
04.2001 -

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KRISHNA MENONMulti Unit Operations Manager