Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
GeneralManager
Mahmoud Abdelnaeim

Mahmoud Abdelnaeim

Account Sales Manager
Hawally,HA

Summary

Dynamic sales professional with over 13 years of experience in lead closing, cross-selling, upselling, and lead qualification. Expertise in customer service and communication skills enhances the ability to drive sales success and foster strong client relationships. Proven track record in closing car leads and a deep understanding of the Kuwait market, including extensive collaboration with private and public sector clients. Committed to leveraging skills to contribute effectively to company sales objectives.

Overview

16
16
years of professional experience
2
2
Languages

Work History

Account Sales Manager

Al-Mulla Security Services
08.2024 - Current
  • Developed long-term strategic plans for key accounts by setting achievable growth objectives based on mutual goals between the company and the client.
  • Established a referral program that incentivized existing clients to refer new business, leading to an increase in incoming leads.
  • Analyzed sales data to uncover trends, adjusting strategies accordingly to maximize revenue potential.
  • Boosted client retention rate by providing exceptional customer service and addressing concerns promptly.
  • Developed customized sales presentations tailored to individual client needs, generating increased interest in products and services.
  • Negotiated favorable contract terms with vendors, resulting in cost savings for the company without compromising quality or delivery timelines.
  • Managed a diverse portfolio of accounts across various industries, demonstrating adaptability and versatility in sales approach.
  • Exceeded sales targets consistently through careful planning and diligent follow-up with prospective customers.
  • Reduced churn rate by identifying at-risk clients early and proactively addressing any concerns or issues before they escalated.
  • Actively participated in cross-functional teams on projects aimed at enhancing overall organizational performance.
  • Organized and attended industry trade shows, networking events, and conferences to expand professional network and generate leads.
  • Conducted regular training sessions for junior sales staff, improving overall team performance and boosting morale.
  • Improved communication within the sales department by implementing regular meetings focused on reviewing goals progress and sharing best practices.
  • Demonstrated strong leadership skills by mentoring new sales team members, helping them quickly integrate into the company culture and achieve success in their roles.
  • Increased account sales by developing and maintaining strong relationships with key clients.
  • Implemented streamlined sales processes that improved efficiency and reduced administrative workload.
  • Coordinated with internal departments such as finance, operations, and product development teams to ensure seamless transactions for clients from start to finish.
  • Collaborated with marketing team to create effective promotional materials for targeted audiences, increasing brand awareness.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to expain sales opportunities.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented systems and procedures to increase sales.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Communicated product quality and market comparisons by creating sales presentations.

Commercial Sales Supervisor

Automak (Forthing&JAC)
06.2023 - 07.2024
  • Co-ordinate with country fleet sales teams to collect all required data to respond to customer or prospect's requests for tender.
  • Co-ordinate with cross-functional teams to ensure appropriate internal approvals are in place and that customer receives all required documentation as part of the tender process. Produce draft tender documents in co-ordination with bid-desk team members
  • Update key PEA tender tracker tools on a regular basis and prepare management reports including conclusions and recommendations.
  • Support Bid-Desk Manager for preparation and animation of Fleet community meetings - community calls agenda and minutes, team meetings etc...
  • Act on a list of prioritized prospects developed both autonomously and with marketing support in agreement with the Fleet Sales Leader. Prepare Prospects presentations, documents, term sheets/proposals, pricing model, Master Lease Agreements.
  • Negotiate, close and sign agreements in conjunction with cross-functional team.
  • Abide by all internal selling procedures such as CRM updates and monitoring.
  • Execute on activities of Integrated Business (Cross-Selling).

Rental Sales Officer

Aayan Automotive
08.2021 - 05.2023
  • Study the characteristics and capabilities of cars and understand all the details of the models.
  • Comparison of competitive models and car inspection.
  • Educating customers and building positive relationships with existing and potential customers.
  • Provide suggestions and respond to customer inquiries.
  • Recommending sales campaigns and promotions.
  • Studying customer needs and studying markets.
  • Understanding customer interests and matching requirements with different models.
  • Explanation and clarification of guarantees and services for cars.
  • Completion of sales procedures, completion of sales contracts and delivery of cars.
  • Reporting to the sales department periodically.
  • Read professional publications and stay up-to-date.
  • Work to enhance the agency's reputation and explore available opportunities.
  • Good understanding of the field of selling cars and knowing the different brands and models.
  • The ability to examine and analyze the characteristics of cars.
  • Good communication skills and dealing with different personalities.
  • The ability to negotiate and possess persuasion skills.
  • Understanding customer needs and requirements.

Senior Sales Account Manager

Ooredoo Kuwait
09.2012 - 01.2020
  • Daily follow-up of all emails and requests received from account managers (Ooredoo) related to branches and sales (complaints - system issues financial issues).
  • Prepare daily sales reports and analyze sales records to assess unit sales status.
  • Receive requests from QA & Team Leaders and assign them accordingly (system/offers/user issues/agent IDs and name/fixed requests.
  • Communicate with the Human Resources Department regarding (sick leave, annual leave, permission.)
  • Communicate with the IT department to solve technical problems.
  • Receive and follow up on requests from different departments internally (financial and legal department)
  • Preparing a monthly agent rotation plan based on the branch's needs and performance and annually.
  • Coordination of schedule and attendance of training courses conducted by Phono & Ooredoo.
  • Carry out daily visits to the Mobile Shops in order to follow up on the compliance of the branches and the agent with the guidelines and objectives and then prepare a report on these visits.
  • Monitor achievement of target performance and address low performance to ensure targets are met by sales.
  • Report from Finance.
  • Follow up on stock availability and share the needs of the branches with the Logistics Unit.
  • Analyze Sales for Claw reports to spot any potential fraud threats.
  • Follow up on quality assurance performance and monitor their daily visit report.
  • Receive SQ reports from Ooredoo account manager on a monthly basis and analyze them to identify the main weaknesses and the agent's performance and then take the necessary action.
  • Preparing a check list for the branch and contacting all concerned parties to maintain the readiness of the branches.
  • Directing the sales and quality team regarding company plan and work procedures.
  • Preparing evaluation reports for the field agents' team for monthly and annual evaluation.
  • Ensure that daily reports related to cash collection, sales and contract delivery are done on a daily basis.
  • Track the sales performance of branches and agents on a daily basis to ensure that set targets are being achieved.
  • Acknowledgment and resolution of customer complaints in the Mobile shops or received from the headquarters.
  • Check stock availability (both hardware and accessories) and place orders accordingly.

Sales Consultant (Hyundai KSA)

Mohamed Yousef Naghi
01.2010 - 03.2012
  • Study the characteristics and capabilities of cars and understand all the details of the models.
  • Comparison of competitive models and car inspection.
  • Educating customers and building positive relationships with existing and potential customers.
  • Provide suggestions and respond to customer inquiries.
  • Recommending sales campaigns and promotions.
  • Studying customer needs and studying markets.
  • Understanding customer interests and matching requirements with different models.
  • Explanation and clarification of guarantees and services for cars.
  • Completion of sales procedures, completion of sales contracts and delivery of cars.
  • Reporting to the sales department periodically.
  • Read professional publications and stay up-to-date.
  • Work to enhance the agency's reputation and explore available opportunities.
  • Good understanding of the field of selling cars and knowing the different brands and models.
  • The ability to examine and analyze the characteristics of cars.
  • Good communication skills and dealing with different personalities.
  • The ability to negotiate and possess persuasion skills.
  • Understanding customer needs and requirements.

Education

Mini MBA Course - Business Administration

Cairo University
Cairo
03.2025

Bachelor of Commerce -

Sohag University
06.2009

Skills

Greeting Customer

ADDITIONAL INFORMATION

  • Kuwaiti Driving License - Old Law 10y.
  • Eligible to work within one month.

Timeline

Account Sales Manager

Al-Mulla Security Services
08.2024 - Current

Commercial Sales Supervisor

Automak (Forthing&JAC)
06.2023 - 07.2024

Rental Sales Officer

Aayan Automotive
08.2021 - 05.2023

Senior Sales Account Manager

Ooredoo Kuwait
09.2012 - 01.2020

Sales Consultant (Hyundai KSA)

Mohamed Yousef Naghi
01.2010 - 03.2012

Mini MBA Course - Business Administration

Cairo University

Bachelor of Commerce -

Sohag University

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Mahmoud AbdelnaeimAccount Sales Manager