MATOVU MUZAMILU
Kuwait City
Summary
Luxury F&B professional with 5+ years of experience in 5-star hospitality environments, including pre-opening operations at JW Marriott Kuwait City. Proven ability to deliver Forbes-level guest experiences, increase revenue through strategic upselling, and manage high-volume service (100+ guests) while maintaining premium standards.
Overview
6
6
years of professional experience
1
1
Certification
Work history
WAITER | F&B SERVICE EXPERT
JW MARRIOTT KUWAIT CITY
Kuwait City, Al Asimah
2025.09 - 2026.04
Assisted pre-opening team to facilitate launch of luxury food and beverage operations.
Provided personalised service by anticipating guest preferences.
Supported service for 80-150+ guests per shift while meeting service standards.
Applied upselling techniques and menu recommendations to enhance guest spending.
Prepared specialty beverages including premium coffee and mocktails consistently.
Followed Marriott SOPs and hygiene standards to maintain operational excellence.
Senior Waiter
HAMPTONS CAFE & RESTAURANT
Dubai, UAE
2023.10 - 2025.04
Ensured fine dining experiences through meticulous attention to detail and presentation.
Managed guest complaints and special requests, maintaining customer satisfaction and loyalty.
Facilitated daily operations including cash handling, closing procedures, and shift setup.
Aided in training junior staff to elevate team performance and service consistency.
Guided new staff in service recovery and satisfaction improvement.
BARISTA
ATLANTIS THE PALM
Dubai, UAE
2021.02 - 2023.08
- Assisted high-volume guests in luxury, busy environment.
- Supported upselling efforts to enhance guest experiences.
- Prepared specialty beverages with meticulous attention to detail.
WAITER
ATLANTIS THE PALM
Dubai, UAE
2019.12 - 2020.01
- Provided high-quality food and beverage service in luxury resort setting.
- Assisted guests by building strong relationships through attentive and personalised service.
- Ensured cleanliness and organisation in high-volume dining area.
Education
Diploma - Hospitality & Tourism Management
Makerere University
UgandaSkills
Fine dining and silver service
Luxury guest experience and VIP handling
High-volume service operations
Bar operations and beverage expertise
Multicultural team collaboration
HACCP hygiene and food safety standards
Specialty coffee and espresso calibration
POS systems and cash handling
Customer service excellence
Complaint resolution strategies
Team leadership and staff training
Languages
English
Advanced (C1)
Arabic
Beginner (A1)
Certification
- JW Marriott BASE Certification (Brand and Service Excellence)
- Pre-Opening Team Certification- JW Marriott Kuwait City
- Food safety and Hygiene Certification (HACCP)
- Barista Certification
- HORECA Mocktail Certification
Accomplishments
- Selected as part of the Pre-Opening Team for JW Marriott Kuwait City
- Consistently handled 80-150+ guests per shift while maintaining luxury service standards
- Increased average guest spend through effective upselling and menu knowledge
- Delivered high guest satisfaction through personalized and anticipatory service
- Supported training and development of junior team members
Timeline
WAITER | F&B SERVICE EXPERT
JW MARRIOTT KUWAIT CITY
2025.09 - 2026.04
Senior Waiter
HAMPTONS CAFE & RESTAURANT
2023.10 - 2025.04
BARISTA
ATLANTIS THE PALM
2021.02 - 2023.08
WAITER
ATLANTIS THE PALM
2019.12 - 2020.01
Diploma - Hospitality & Tourism Management
Makerere University