MATOVU MUZAMILU
Kuwait City
Summary
Luxury Food & Beverage Service Expert with 5+ years of experience in high-end hospitality environments, including pre-opening operations at JW Marriott Kuwait City. Proven track record in delivering Forbes-level guest experiences, driving revenue through strategic upselling, and supporting team performance in fast-paced, high-volume operations.
Recognized for VIP guest handling, service excellence, and the ability to maintain 5-star standards while managing large sections. Strong capability in training junior staff and supporting supervisory responsibilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
WAITER | F&B SERVICE EXPERT
JW MARRIOTT KUWAIT CITY
Kuwait City, Kuwait
09.2025 - Current
- Selected as part of the pre-opening team, contributing to the successful launch of luxury F&B operations while ensuring full alignment with brand standards
- Delivered personalized 5-star service by anticipating guest preferences and managing high-volume shifts (80–150+ guests) with consistency and attention to detail
- Drove revenue growth through strategic upselling and tailored menu recommendations, enhancing overall guest spend and satisfaction
- Prepared and served specialty beverages (premium coffee & mocktails) while maintaining consistency, quality, and hygiene standards in line with Marriott SOPs
- Collaborated with kitchen, bar, and service teams to ensure seamless operations, while supporting and guiding junior staff on service standards and guest engagement
Senior Waiter
HAMPTONS CAFE & RESTAURANT
Dubai, UAE
10.2023 - 04.2025
- Managed high-volume dining sections in a fast-paced luxury environment, ensuring efficient service and consistent fine dining standards
- Increased revenue through upselling and strong menu knowledge, enhancing guest experience and spend
- Handled guest complaints and special requests professionally, driving high satisfaction and repeat business
- Supported daily operations and team performance, including cash handling, shift procedures, and training/mentoring junior staff for service excellence
BARISTA
ATLANTIS THE PALM
Dubai, UAE
02.2021 - 08.2023
- Served high-volume guests in a luxury, high-traffic environment
- Increased daily beverage revenue through upselling and product recommendations
- Prepared specialty beverages with precision, maintaining brand consistency
- Managed POS transactions with high accuracy and efficiency
WAITER
ATLANTIS THE PALM
Dubai, UAE
12.2019 - 01.2020
- Delivered high-quality food and beverage service in a luxury resort setting
- Built strong guest relationships through attentive and personalized service
- Supported team operations during peak periods to ensure seamless service
- Maintained cleanliness and organization in high-volume dining area
Education
Diploma - Hospitality & Tourism Management
Makerere University
Uganda09.2017
Skills
- Fine Dining & Silver service
- Luxury Guest Experience & VIP Handling
- High-Volume & Fast-Paced Service Operations
- Bar Operations & Beverage Expertise
- Multicultural Team Collaboration
- HACCP, Hygiene & Food Safety Standards
- Specialty Coffee & Espresso Calibration
- POS Systems & Cash Handling
- Customer Service Excellence
- Complaint Resolution
- Team Leadership & Staff Training
Certification
- JW Marriott BASE Certification (Brand and Service Excellence)
- Pre-Opening Team Certification- JW Marriott Kuwait City
- Food safety and Hygiene Certification (HACCP)
- Barista Certification
- HORECA Mocktail Certification
Accomplishments
- Selected as part of the Pre-Opening Team for JW Marriott Kuwait City
- Consistently handled 80-150+ guests per shift while maintaining luxury service standards
- Increased average guest spend through effective upselling and menu knowledge
- Delivered high guest satisfaction through personalized and anticipatory service
- Supported training and development of junior team members
Languages
English
Arabic
Timeline
WAITER | F&B SERVICE EXPERT
JW MARRIOTT KUWAIT CITY
09.2025 - Current
Senior Waiter
HAMPTONS CAFE & RESTAURANT
10.2023 - 04.2025
BARISTA
ATLANTIS THE PALM
02.2021 - 08.2023
WAITER
ATLANTIS THE PALM
12.2019 - 01.2020
Diploma - Hospitality & Tourism Management
Makerere University