MOHAMMED MAHEBOOB
Farwaniya
Summary
Dynamic IT professional with 7 years of experience in technical support and technology sales. Proven troubleshooting and problem-solving skills for hardware and software issues. Committed to delivering exceptional customer service. Expertise in understanding client needs and providing tailored IT solutions, Strong foundation in networking fundamentals and stays up-to-date with the latest IT trends, including cloud computing and cybersecurity. Exceptional communication skills for building lasting client relationships.
Overview
8
8
years of professional experience
Work History
IT Assistant
Al Seedawi Food Industries
01.2023 - Current
- Technical Support: Assisting users with hardware and software issues, troubleshooting problems, and providing guidance.
- Network Management: Monitoring and maintaining network systems, ensuring connectivity and security.
- System Maintenance: Installing, configuring, and updating software and operating systems
- Inventory Management: Keeping track of IT assets, including computers, peripherals, and software licenses
- Data Backup and Recovery: Assisting in data backup processes and restoring data when necessary.
- Collaboration: Working with other IT staff on projects and helping implement new technologies.
Sales Cashier & Inventory In charge
Al-Afnan Computers
01.2020 - 01.2022
- Customer Service: Engaging with customers, understanding their needs, and providing product recommendations.
- Sales Transactions: Processing sales, handling cash, and managing credit card transactions accurately.
- Product Knowledge: Staying informed about the latest IT products, including computers, peripherals, software, and accessories.
- Inventory Management: Monitoring stock levels, assisting with inventory counts, and reordering products as needed.
- Demonstrations: Providing product demonstrations to customers, showcasing features and benefits.
- Assisting with Promotions: Implementing sales promotions and marketing strategies to boost showroom sales
- Maintaining the Showroom: Keeping the showroom organized, clean, and visually appealing to enhance customer experience.
- Handling Returns and Exchanges: Managing product returns and exchanges according to store policies.
- Reporting Sales: Keeping track of daily sales figures and preparing reports for management.
- Customer Follow-up: Following up with customers post-purchase to ensure satisfaction and encourage repeat business
Computer Hardware Support
City Computer Services
01.2017 - 01.2020
- On-Site Assistance: Providing direct support to customers in outdoor environments, such as parks, construction sites, or events.
- Product Demonstrations: Showcasing how to use outdoor equipment or technology in real-world scenarios, ensuring customers understand functionality.
- Installation Services: Assisting with the installation and setup of outdoor equipment, such as Wi-Fi routers, cameras, or other technology.
- Technical Support: Troubleshooting issues with products or services on-site, helping customers resolve problems quickly.
- Customer Training: Educating customers on the proper use and maintenance of products, ensuring they get the most out of their purchases
Education
Intermediate
Sri New Era Junior College
Mahabubnagar,Telengana,India02-2016
SSC
Modern High School
Mahabubnagar,Telengana,India03-2014
Skills
- Proficient in troubleshooting hardware/software issues and providing technical support
- Strong understanding of networking concepts and IT security practices
- Proven track record in technology sales, including lead generation and client relationship management
- Excellent communication skills for product demonstrations and customer interactions
- Ability to analyze customer needs and provide tailored IT solutions
Passport & Civil ID Details
• Passport Number : R1601774
• Civil Id : 298041504795
• Article - #18
Additional Information
- Diploma in Computer Hardware & Networking
- Beginner in chip level. Repairing
- Known Applicaton Software's: MS-Office, Odoo, Focus, Microsoft Dynamics AX
- Configuration of ADSL Modems, Routers, Access Points, Range Extender & Switches, Design and implementation of LAN, configuring TCP/IP, Installing various types of Software packages, Network cabling and troubleshooting
Languages
Hindi
Native language
English
Advanced
C1
Arabic
Elementary
A2
Timeline
IT Assistant
Al Seedawi Food Industries
01.2023 - Current
Sales Cashier & Inventory In charge
Al-Afnan Computers
01.2020 - 01.2022
Computer Hardware Support
City Computer Services
01.2017 - 01.2020
Intermediate
Sri New Era Junior College
SSC
Modern High School
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