NIVINE LABBANE

Planning and implementing a curriculum that is play-based and aligned with the developmental and individual needs of each child. Creating a responsive, developmentally appropriate environment that supports exploration, discovery, and experimentation. Using the Reggio Emilia approach to documentation as a tool for assessing learning, reflecting on the teaching approach and communicating with parents about their child's progress. Collaborating with parents, colleagues, and other professionals to provide a holistic and meaningful education for each child. Engaging in ongoing professional development and staying abreast of latest education research and theories related to play-based and Reggio-inspired teaching. Creating a warm, welcoming and respectful community of learners that nurtures children's social, emotional and cognitive growth. Ensuring that students are safe, happy and empowered to take charge of their own learning.

Taught all subjects ( English, math, science and social studies) to first grade students according to American Standards Curriculum. Designed and collaborated with other educators in grade level using the ATLAS curriculum mapping software. Single handedly, designed all reading language arts lessons and activities for grade level to ensure consistency in standards to meet the needs of students regardless of their learning abilities. Administered, interpreted and implemented MAP testing to gauge and foster progress in reading and math. Developed creative learning opportunities for students' education, social and behavioral growth. Created a positive, structured, safe, learning environment for all students. Instructed students in all subjects and taught across grade levels in different capacities. Assessed student performance through testing, student-teacher conferences, peer evaluation, checklists and students portfolios. Created, directed and trained students to perform in many assemblies and productions, including plays, musical concerts dance recitals and international celebrations. Worked collaboratively with grade level team to plan and implement lessons to maximize student understanding of content.

Accommodated different learning styles and instruction methodology for English Language Learners and special needs students. Developed positive parent teacher relationships through email and Class Dojo.

• Developed and delivered presentations on course topics.
• Maintained and operated classroom equipment to maximize use and lifespan.
• Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
• Assisted with school field trips and special events by collecting permission slips and payments.
• Assisted learners in developing basic and cognitive learning skills, assisted with conflicts, and supervised the learners.
• Maintain a positive, calm attitude and soft voice, and encourage this attitude and voice in others working in the classroom.
• Developed effective strategies for classroom management.
• Created and maintained good communicative relations with students and their parents.
• Assumed responsibility of the classroom and operation of the program during the head teacher's absence.
• Interacted, observed and responded to student's needs, emergencies, and conflicts while supervising classroom activities.
• Performed other assigned duties i.e. preparing classroom displays and bulletin board, and care of classroom.
• Coordinate and developed activities designed to increase gross motor and cognitive learning skills.
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• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Receive walk-in customers for subscriptions.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Provided professional services and support in a dynamic work environment.
• Gained extensive knowledge in data entry, analysis and reporting.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed and maintained courteous and effective working relationships.

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Resolved service issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
• Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
• Maintained customer account information database by canceling and updating customer accounts.
• Investigated and resolved accounting, service and delivery concerns.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Promoted available products and services to customers during service, account management, and order calls.
• Trained staff on operating procedures and company services.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Trained new personnel regarding company operations, policies and services.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
• Evaluated interactions between associates and customers to assess personnel performance.

• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Liaised between customers and organization with particular focus on working with sales department.
• Created activities and engagements to enhance customer experience, knowledge and patronage.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Made customers aware of current and new programs and services.
• Worked with clients to address and respond to client and partnership management issues.
• Logged call information and solutions provided into internal database.