Prernaa Chatwall

• Used advanced software to prepare documents, reports and presentations.
• Created expense reports, budgets and filing systems for management team.
• Organized and coordinated conferences and monthly meetings.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Developed and maintained automated alert systems for important deadlines.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Created and managed office systems to efficiently deal with documentation.
• Filed paperwork and organized computer-based information.
• Wrote reports, executive summaries and newsletters.

• Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
• Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
• Trained and mentored 600 new personnel hired to fulfill various roles.
• Liaised between executives and entry-level workers, facilitating smooth communication.
• Developed and implemented updating training programs for 600 employees.
• Created and oversaw more than 15 training programs for operations.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Collaborated with team members to achieve target results.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Led projects and analyzed data to identify opportunities for improvement.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Developed and maintained courteous and effective working relationships.

Production work on Nirbhaya- India's Daughter (working title) social documentary for BBC, based on 16 December 2012 Delhi Gang Rape.

• Stayed alert, active and ready to respond to any request at any time using variety of available resources.
• Reviewed activities for production team to complete tasks on time.
• Checked prices and calculated totals for accurate invoice processing.
• Completed wide range of tasks in diverse filming areas to support operations.
• Maintained maximum organization and productivity by properly sorting project components on work tables.
• Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
• Supported world-class directors and service delivery to client community.

• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Studied job descriptions and qualifications to determine applicant requirements.
• Coordinated schedules to arrange management interviews with applicants.
• Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
• Emphasized job benefits and perks to applicants to improve organization's attractiveness.
• Developed recruiting strategies to identify qualified candidates and build network.
• Verified applicant references and employment details.
• Maintained filing system of current, prospective and future positions.
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
• Worked alongside global business leader to deploy new training strategies.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

Leading clients included Godfrey Philips, Cadbury, Al-Kabeer Group, Coca-Cola, Samsung, LG, and Panasonic

• Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
• Provided knowledgeable service and support for all customer needs.
• Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
• Communicated with clients regarding account services, statements, and balances.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Cross-trained and backed up other customer service managers.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Increased efficiency and team productivity by promoting operational best practices.
• Investigated and resolved accounting, service and delivery concerns.
• Responded proactively and positively to rapid change.