Detail-oriented Release Manager focused on providing defect-free products to clients. Working closely with development, QA and business teams to accomplish goals and exceed customer expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Release Coordinator
Alshaya Group
10.2022 - Current
Facilitates release planning meetings with key stakeholders to identify proper sequencing of release packages.
Provides release coordination and communication during and after deployment.
Integrates the release process with other IT processes including ITSM
Manages overall non-production environment usage, configuration, and scheduling of the different test environments for each release.
Attends change management such as CABs and deployment planning meetings to collect data and information pertaining to the release.
Works closely with Change and Configuration Management team of the ITSM Unit to stay current on all change, configuration and internal controls standards and processes.
Project Coordinator
Burhan Tech
06.2016 - 12.2017
Assigning engineers for the requests/issues from the clients.
Preparing daily schedule for the engineers and sharing it with the management
Managing team and planning for their schedule daily.
Coordinating with the client on completion of tasks.
Customer handling experience.
Technical Coordinator
ATOS India Pvt. Ltd.
03.2014 - 12.2015
Strong Conceptual Knowledge in IT Planning & Development.
Coordinating with client for resolution of queries Participation in conference calls, and any other forums with business and other teams concerned with the project.
Expertise in making Reports of progress of the project.
Prepared and led meeting between departments.
Asst. Technical Coordinator
Syntel Pvt. Ltd.
09.2013 - 02.2014
Monitored system performance metrics, identifying opportunities for improvement and implementing effective solutions.
Established strong relationships with vendors and suppliers, negotiating favorable terms for equipment purchases and support services.
Ensured business continuity by developing robust disaster recovery plans that minimized disruption in the event of unforeseen circumstances or system failures.