Youssef Sedek
Hawally
Overview
8
8
years of professional experience
Work History
Travel and Reservations Specialist
Alsane Travel Agency
Hawally
05.2024 - Current
- Managed flight and hotel reservations for the Al Sane family and the Al Sane Group of Companies, ensuring all travel needs were met efficiently and accurately
- Coordinated complex travel itineraries, including private and corporate travel, to optimize schedules and budgets
Reservations Specialist
IndiGo
Kuwait city
12.2022 - 04.2024
- Efficiently manage airline reservation systems to optimize booking procedures and minimize processing times
- Contribute to the development and implementation of pricing strategies that substantially increase revenue from airline bookings
- Provide exemplary customer support, resolving complex booking challenges and enhancing the customer journey
Air Fulfillment Specialist
Seera Group
Giza
07.2018 - 11.2022
- Managed the issuance, reissuance, and refunding of airline tickets, achieving a 95% customer satisfaction rate through efficient use of the Galileo and Amadeus systems
- Led a series of training sessions to elevate team proficiency in travel management software, resulting in a 30% increase in operational efficiency
- Coordinated with other departments to ensure a seamless travel planning service that enhanced client loyalty and repeat business
Reservations Officer
Location Travel Agency
Giza
07.2016 - 06.2018
- Provided expert travel advice tailored to individual client needs, significantly increasing customer acquisitions
- Organized complete travel itineraries including tickets, accommodations, and transportation, contributing to a 15% increase in agency revenue
- Implemented promotional strategies that effectively expanded our client base, leading to a 40% increase in booked tour packages
Timeline
Travel and Reservations Specialist
Alsane Travel Agency
05.2024 - Current
Reservations Specialist
IndiGo
12.2022 - 04.2024
Air Fulfillment Specialist
Seera Group
07.2018 - 11.2022
Reservations Officer
Location Travel Agency
07.2016 - 06.2018
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