RAED M. AL JAMMALY

• Managing Business Solutions Department (Odoo), leading it toward profitability & high levels of services providing through setting goals & objectives.
• Managing Department P&L, Setting Future Plans & Leading Business Through Changes.
• Aligning & following up with Odoo Inc regarding business & market share expansion.
• Building & Managing the company Data Centers Using Virtualization Technology (VSPHERE 4.1 ENTERPRISE EDITION) (6 Clustered Servers in linked mode in two different locations in linked mode Serving 56 Running Virtual Machines).
• Maintaining IBM Sure One 300 shops POS Machines.
• Supporting the company ERP System (MIS) + (Oracle SIM POS & Back Office) Installing, Configuring & Updating, helping with generating reports, doing forecasting & getting statistics (Having a good knowledge with retail business analysis).
• Directing teams of (2 Odoo Sales Consultants locally in Kuwait, 10 Odoo Implementers Remotely & 10 Odoo Developers Remotely using latest techniques in measuring their performance & productivity.
• Exercising leadership capabilities by working well in a team setting, providing support and guidance and choosing the proper development plans & programs to keep them always up to date with knowledge related to business needs.
• Acting as a leader in projects, delegating tasks and providing support demonstrating an ability to work collaboratively and effectively.
• Developing strong communication skills while dealing with clients to ensure meeting deadlines, quality of service and customer satisfaction.

• Provided detailed technical and operational consultation in project challenges, consistently meeting deliverables according to deadlines.
• Identified plans and resources required to meet project goals and objectives.
• Managed projects from procurement to commission and achieved project deadlines by coordinating with contractors to manage performance
• Negotiated and managed third-party contracts related to project deliverables.
• Maintained open communication by presenting regular updates on project status to customers.

Projects Handled:

• Al Seef Hospital, Wrote the whole Platform for their New Self Service System, using HTML, PHP, Javascript & SQL.
• Install & Configure AKIS Queuing System for Kuwait Ports Establishment.
• AB Global Company, Building Data Center for a new Clinic & do the whole network topology installation & configuration using Cisco Switches & Routers.

• Managed a team of 5 engineers locally in Kuwait and a Team of 3 engineers Remotely.
• Built the department working procedures and instructions to ensure standardization and facilitate measuring productivity and resources utilization.
• Followed up daily business operations through Help Desk System (Remedy), kept on monitoring I.T workload from (Incidents, Tasks & service requests submitted) & ensured delivering the best support services in standard time.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations considering services high availability & fault tolerancing Factors.
• Proven excellent financial skills in preparing the IT Yearly Budget (R0, R1, R2) and projects cost reduction.
• Proven ability in Asset Protection and Loss Prevention regarding IT (Assignments, Rotation, Depreciation & Recycling).
• Managed I.T Procurements, set a Short List of approved suppliers according to tiers scale, perform a frequent meetings with them to ensure keeping on having the best services & products with the best prices whenever needed.
• Evaluated new products for Quality acceptance before confirming them as per company standard.

• Supervised 2 teams in Kuwait & Cairo branches (4 Engineers in Kuwait & 2 Engineers in Cairo), shared I.T knowledge & experience with them, relocated them according to business needs.
• Handled daily tasks & incidents reported by users & customers and ensure closing them professionally & on time.
• Executed new Shops/Offices Opening, renovating & reshuffling.
• Maintained & troubleshooted the company servers, desktops/laptops & network devices.
• Prepared a weekly report to my upper layer with the overall performance & Achievements.

• Maintained the company LAN / WAN remotely using VPN / IPsec technology (Over Cisco ASA 5520 Firewall, NAT, SSH, SSL), installing & Configuring Cisco Routers (1900, 1800, 887 & 2600) & Cisco Switches (2900, 2960, 3560 & 3750G).
• Supported all the company servers, workstations & laptops: (installation, configuration, troubleshooting, upgrades & Updates) & Printers (HP, Epson, Lexmark, Tally, Panasonic).
• Participated in Implementation & Installation of Virtual Environment (VM Workstation & VM Networks) for remote accessing.
• Maintained the company mail servers (sending / receiving mails), secure (https) and non-secure (http) web server, mail gateway (prevent spam, viruses and unwanted messages), file Server, print server, FTP server, Proxy server, Antivirus Server & Fax server.
• Maintained the company network devices (Cisco-Linksys, routers and switches).
• Responsible for the company backup & recovery – archiving procedures, (High Availability & Fault Tolerancing) using (Microsoft backup, Acronis backup, Raid 1,5,10 Technology, Clustering Technology & VMware Disaster Recovery VMDR).
• Maintained the company branches (Logistics, Decoration, Airport Sales on Board Operations & 80 Retail Shops) mostly by using Remote Accessing Technology (Netop Remote Control).
• Proven Project Management capabilities in new shops & offices IT implementation & opening inside and outside Kuwait (LV Boutiques in Kuwait, Jeddah, Riyadh, Doha, Bahrain Dubai, Abu Dhabi, LV Offices in Dubai & Egypt Offices in Cairo).
• Supported the company branches outside Kuwait (Dubai, Abu Dhabi, Jeddah, Riyadh, Qatar, Bahrain, Egypt & Jordan) and solve most of their problems remotely (Remote over IPSec).
• Linked Retail Branches with Head Office for centralized management using (DSL / MPLs Data lines, Encrypted Internet tunnels (IPSec), Leased lines & Wireless 3G / WiMax / 4G Technologies).
• Managed Voice over IP operations (Phone Calls through Cisco Unified Call Manager Ver. 8.6 – connecting call managers in different countries over IPsec Tunnels using SIP Voice Trunks) & Video Conferencing through Polycom Boxes.
• Managed the company Security Systems (Surveillance Systems, Employees Attendance Systems and Shops Tracking for measuring customer’s foot flow in selling locations).

Projects Handled:

• Kuwait University Project for arranging Computers Labs with Gateway PC’s + Imaging system installation Using ByteQuest Engine.
• MOC Imaging Project Using ByteQuest Engine in Hawally & Sheweikh Exchanges.
• P.A.A.E.T Maintenance contract as a Supervisor and Team Leader for 14 Engineers.
• Civil Service Commission IVR/System Project, Network Installation and Servers Setting up.
• Pay Your Bills with Key net Project for MOC Using Touch Screens, Doing the Installation for the relevant kiosks & connect it to MOC Billing System.
• Internet Providing for Al-Manshar Complex in Fahaheel with DSL/Connection for 256 Flats (Cabling + DHCP Server & ICS Setup).