Rasha Hashem Aljabali

• Implemented new CRM features to optimize workflows, resulting in increased productivity across teams.
• Managed user access rights, roles, and permissions within system to maintain data security and integrity.
• Improved lead conversion rates by implementing effective follow-up strategies based on customer insights gleaned from CRM.
• Collaborated with cross-functional teams to define business requirements and tailor the CRM system accordingly.

Handling outgoing and incoming telephone calls using the Centrix system.

Handling all customers' complaints.

Downloading daily report for SSS, BSS, PSS using Progress, Keridge & Centrix.

Doing monthly reporting (Excel, PowerPoint... etc.).

Doing quarters report for customer satisfactions index.

Doing tele sales for some product for Sales & Service.

Handling outgoing and incoming telephone calls.

Handling all customers' complaints.

Downloading daily report for SSS, BSS, PSS using Progress, Karridg.

Doing monthly reporting (Excel, PowerPoint... etc.).

Doing quarters report for customer satisfactions index.

Temporary project dealing with the customer by phone to update all their data on oooredoo Telecommunication Company.

Dealing with the market suppliers of construction materials (sand, stone, Iron...etc.).

Provide procurement and bidding requests.

Dealing with retail customers.

Prepare a monthly purchases and sales report for the company.

Organize all the paperworkinside the legal department.

Send legal notices to debtors of the company by emails or laters.

Deal with any legal issue related to the company and follow-up of government departments to solve that issue.