Mohammad Ali
Kuwait
Summary
Dynamic and motivated Computer Engineer with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to meet performance expectations. Interacts regularly with clients, documenting services provided and issues addressed.
Overview
2
2
years of professional experience
Work History
Network Operation Center Engineer
STC Kuwait
08.2023 - Current
- • Administration of OPManager monitoring tool
• Administration of Application manager monitoring tool
• Administration of SD Portal ticketing system
• Administration of VERITAS Netbackup monitoring tool
• Monitoring business applications via Appdynamics Monitoring tool
• Observing and Monitor different services & server’s “UNIX, Linux, Window, Oracle financial server,
Symantec NetBackup, Network Device, Businesses Transactions”
• Provide 24/7 Operations Support including system monitoring & user’s support. OS & DB Backups and
restoration
• Improving team capability to manage more task and take more responsibility and Drive action plans to
ensure employee motivation and engagement
• Offering guidelines and goals to direct reports, to achieve units KPIs
• Build shared folder document for Front office
• Ensure that all functional resources are continuously available for the delivery of services: people, tools, and
facilities, etc. and delivered on a 24x7 basis
• Coordinating with BO teams and third-party vendors
• Tracking Issues as in bulk and document all defects and resolutions in detail
• Generating all kinds of reports as requested from management and BO teams using ticketing systems , Power BI, MS Excel
• Analyze , determine , escalate any issue related to the systems to the BO teams - Identified areas for process improvement after conducting thorough audits of existing systems which led to more efficient workflows.
- Actively participated in cross-functional teams tasked with improving operational efficiencies within the organization''s IT infrastructure environment.
Network Engineer Intern
Diyar United Company
07.2022 - 11.2022
- Trained in the fundamentals of networking which including configuration of Virtual CISCO devices using Packet Tracer
- Gained hands-on experience with industry-standard networking tools and protocols, such as TCP/IP and OSPF
- Assisted in the maintenance and upgrading of network software and hardware
- Assisted in the documentation of network diagrams, configurations, and procedures.
Education
Bachelor of Science - Computer Engineering
Jordan University of Science And Technology
11.2022
Skills
- Active directory
- Incident Management
- System monitoring
- Application support
- Troubleshooting
- Security management
- Operating Systems
- Problem-Solving
- Microsoft Office
- Adaptability
- Technical Writing
- Teamwork
- Time Management
- Critical Thinking
Personal Information
Nationality: Syrian
Projects
Eye tracking based mouse cursor, Worked in a team of two using Python libraries including OpenCV, Mediapipe, DLIB, Pynput and PyAutoGUI in addition to convex hull algorithm to create a real time program that allows the user to freely control the computer cursor with their eyes. Open a real time video capture using OpenCV then invert it and count the mapped width and height using the cam and screen resolution width and height. Locate the left & right iris using the 3d landmarks X & Y values in mediapipe’s algorithm face-mesh and draw a circle around them by using minEnclosingCircle from OpenCV. By using PyAutoGUI function “MoveTo()” and giving it the X & Y coordinates of the iris Center and pass it to a set of if statements we can move the cursor to the desired location. We detect the eye coordinates and thresholds from the DLIB library, and we contour the eyes by using the convex hull algorithm from OpenCV. We initialize a wink counter and wink final value and calculate the left & right eye aspect ratio so we can begin the eye-closing detection process. Compare if left eye aspect ratio is smaller than right eye aspect ratio then we detected that the user is trying to close his left eye. Then we compare if left eye aspect ratio is less than the eye Thresh value then the left eye is completely closed = Left Click. To apply clicking we used a library Pynput function “mouseController.click()” and we repeat the process for the right eye. Linear Regression from scratch in python without Scikit-Learn library, Creating linear regression using only Pandas, Numpy and matplotlib.pyplot libraries. Loaded the dataset from an excel file into two arrays x and y using Pandas. Calculated the mean of X and Y using Numpy pre-defined function ‘’mean()’’ and Calculate the slope (m) and y-intercept (b) of the line of best fit using the mathematical equations. Scatter the x and y data and Plot the data points and the line of best fit using matplotlib.pyplot.
Timeline
Network Operation Center Engineer
STC Kuwait
08.2023 - Current
Network Engineer Intern
Diyar United Company
07.2022 - 11.2022
Bachelor of Science - Computer Engineering
Jordan University of Science And Technology
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